Systems Adoption Specialist (User Adoption & Training)

Description

• Participate in User Acceptance Testing (UAT) for new digital products and initiatives.
• Provide friendly, solution-focused guidance to associates who need help navigating systems, completing workflows, or understanding best practices.
• Develop training materials and resources that assist Associates to operate within compliance and in accordance with AVBs policies and procedure. May support efforts in defining quality assurance criteria.
• Assist with lease-up and acquisition onboarding, ensuring that AvalonBay systems are set up for new communities and ensuring new associates feel confident using AVB systems from day one.
• Act as a member of the fraud prevention group by supporting proper use of AVB’s fraud-prevention tools and help manage fraud-related tickets and inquiries.

Requirements

• Demonstrates basic familiarity with AvalonBay’s software applications and is actively developing proficiency in tools such as DocuSign, Workday, App Lease, Salesforce, and the Resident Portal. Shows a willingness to learn and expand knowledge across multiple systems used in daily operations. Experience in system testing, troubleshooting, and user support for technology platforms.
• Bachelor’s degree in business administration, Management, or a related field preferred.
• Satisfactory completion of AVB’s new hire orientation within 30 days of employment or the first training session offered after employment.
• Strong attention to detail in compliance monitoring, training needs identification, and quality assurance.
• All System and Facilitation-related training
• High School diploma (or equivalent) is required
• Minimum 1 years of experience on one or more of AvalonBay’s software applications is a plus
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Willingness and ability to travel locally between sites and occasionally travel outside the immediate area, and which may include overnight stays.
• Ability to operate general office equipment (computer, telephone, copier, fax machine)
• Minimum 1 years of experience in multi-family property management, real estate, hospitality, or retail preferred.
• Strong analytical skills to review reports, interpret data, and prioritize tasks.
• Strong verbal and written communication skills, with the ability to create reports and deliver presentations and work across different teams.

Benefits

• Office-based environment with occasional travel.
• Normal office environment

Training + Development

Interview process

Visa Sponsorship

Security clearance