Customer Experience Specialist

Description

The Customer Experience Specialist is responsible for delivering a highly engaging, customer‑focused experience across multiple channels, including the showroom, telephone, and home improvement shows. This role also provides administrative and operational support to ensure seamless customer interactions and efficient scheduling.

• Handle and route all incoming customer calls, directing them to appropriate personnel.
• Welcome showroom visitors, contact new inquiries, proactively identify needs, and ensure a positive experience.
• Coordinate and schedule appointments to optimize sales representatives’ routes.
• Respond promptly and professionally to customer inquiries via phone, email, social media, and chat.
• Provide general administrative support to the team.

Requirements

Luxury Backyard Living is seeking a full-time Customer Experience Specialist to support business operations during standard hours of 9:00 AM – 6:00 PM, Monday through Friday, with rotating Saturdays from 10:00 AM – 3:00 PM. This role is integral to providing exceptional service to both customers and internal teams across our showroom, call center, and lead generation efforts. Our mission is to deliver quality and innovative outdoor living solutions to homeowners, contractors, and commercial clients.

Physical demands include daily hand and finger work such as keyboarding. The work environment is primarily an office setting with extended computer use, though occasional visits to the manufacturing area may expose employees to noise, smells, heat, and other conditions.

• Minimum 2 years experience in customer experience, call center, or lead generation roles.
• Associate degree in marketing, communications, advertising, business management, or related field preferred.
• Strong verbal and written communication skills.
• Proven ability to interact with customers in person and by telephone.
• Knowledge of home improvement products and services preferred.
• Ability to multitask and manage schedules effectively.
• Proficiency with ERP, CRM systems, and Microsoft Office Suite.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance