Customer Support Data Center Technician - Cohort Hiring Q1' 2026 – Military Talent Programs at Equinix in Seattle, WA | USD53,000-96,000 | Kablio
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Customer Support Data Center Technician - Cohort Hiring Q1' 2026 – Military Talent Programs
Equinix
Global leader in data center and interconnection services, enabling digital transformation.
Support data center ops: tickets, rack‑stack, cabling, testing, and customer service.
1 months ago ago
$53,000 - $96,000
Entry-level
Full Time
Seattle, WA
Onsite
Company Size
10,000 Employees
Service Specialisms
Data center colocation
Interconnection services
Smart Hands / remote support
Software-defined interconnection
Network Edge services
Equinix Metal (bare metal)
Equinix Fabric (cloud routing)
Managed services (integration & advisory)
+3 more
Sector Specialisms
No specialisms available
Role
Description
structured cabling
rack stack
connectivity tests
troubleshooting
ticket management
vendor coordination
Coordinate with vendors and internal teams to ensure timely execution
Follow detailed installation plans and wiring diagrams
Perform quality checks on own and team installations
Provide professional, helpful on-site customer support
Manage and resolve customer support requests and service tickets
Maintain detailed documentation of all work performed
Enhance customer service and communication skills in a technical environment
Conduct layer 1–3 connectivity tests (e.g., network cables, fiber optics)
Troubleshoot network and equipment issues; escalate when necessary
Perform “rack and stack” installations of customer equipment
Contribute to team projects and installations
Collaborate with cross-functional teams to resolve technical challenges
Accurately track tasks using the ticketing system
Support dispatching, inventory checks, and alarm escalations as needed
Install structured cabling (fiber and copper), cable trays, cages, and cabinets
Final evaluation will assess learning outcomes and program effectiveness
Escort customers and vendors for access and safety compliance
Communicate clear timelines and progress updates
Identify and report infrastructure capacity or cabling concerns
Requirements
fiber
data center
schematics
military
hands‑on
2‑4 yrs
Ability to read wiring schematics and installation plans
Technical or Non-Technical MOS, NEC, or AFSC
Active-duty military member or Military Spouse approved for SkillBridge or MSCAP participation
Comfortable working in a physical, hands-on environment
Strong attention to detail and documentation skills
High school diploma or equivalent
2–4 years of experience in technical support, IT, telecom, or data center operations
Experience with fiber and coaxial terminations preferred
Deepen technical expertise in data center infrastructure and operations
Understand project coordination and cross-functional collaboration
Benefits
Interns will follow a customized Education/Training Plan
Gain experience in structured cabling, network testing, and troubleshooting
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
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Company
Overview
1998
Year Established
The company was established in 1998, marking the beginning of its journey in providing data center and interconnection services.
25+ Countries
Global Presence
Operates in over 25 countries, showcasing its extensive international reach and capability to serve a global clientele.
200+ Data Centers
Global Infrastructure
Provides essential services through over 200 data centers worldwide, supporting digital ecosystems and business growth.
World’s largest provider of data center and interconnection services.
Offers cutting-edge solutions that enable businesses to scale and adapt to the digital age.
Facilitates high-performance connections for industries like cloud computing, telecommunications, and finance.
Provides services including hybrid cloud solutions, network and application performance optimization, and interconnection for business ecosystems.
At the forefront of advancing global digital transformation through strategic partnerships with leading companies.
Innovative business models drive enterprise infrastructure modernization, ensuring security and compliance.
Culture + Values
Thriving workplace where every colleague is valued and respected for who they are and what they contribute
Foster belonging—cultivating an environment where every employee feels empowered to bring their authentic selves to work
Deliberate inclusion of all perspectives to strengthen decision‑making and business outcomes
Programs to enhance workplace experience and attract high‑performing talent
Environment + Sustainability
Net-zero by 2040
Greenhouse Gas Emissions Target
Committed to achieving net-zero greenhouse gas emissions across all scopes by 2040, verified by Science Based Targets.
50% reduction by 2030
Emission Reduction Target
Reducing Scope 1/2 emissions and fuel/energy-related Scope 3 emissions by half from 2019 levels by 2030.
100% Renewable Energy
Global Portfolio Goal
Aiming to source 100% of energy from renewable sources across all operations by 2030, having reached 96% in 2024.
A-List Recognition
CDP Climate Change
Achieved consecutive years of 'A-List' recognition from CDP for climate change management and transparency.
Target global average PUE of 1.33 by 2030; achieved 1.39 in latest reporting (6% improvement YoY)
Installed 72 MW fuel cells (capable of H₂ blends), avoiding 285,000 MTCO₂e and 382 billion gallons of embedded water use
Consumed 8,560 GWh electricity across 268 data centers in 35 countries, with 1,285 MW of long-term PPAs
Reduced operational Scope 1/2 emissions 24% from 2019 baseline; total 2024 footprint 1,747,700 MTCO₂e
Issued ~$6.9 billion in green bonds to finance green buildings, energy efficiency, renewable energy, and decarbonization projects
Inclusion & Diversity
17% increase
Women Employees Increase
Represents a significant global growth in the number of women employees over the past year.
14% increase
Black/African-American Employees
Signifies a notable rise in the number of U.S.-based Black/African-American employees.
47 organizations
Digital Inclusion Funding
Reflects the number of organizations supported by the foundation to enhance digital access and skills development.
11–37% increase
Employee Volunteer Hours
Highlights the growth in global volunteer hours, with a notable example of 25,300 hours in the latest reporting period.
Articles
Investor Relations – Contact & Info
Life at Equinix (Careers Blog)
Customer-Side Support & Feedback