Investigating and advising on responsibility for land, property, and pipework through land registry searches and engagement (training provided).
Drafting of internal communications around re-charging.
Working with our customers and third parties to address customer side leakage (supply pipe and plumbing loss) – through the utilization of our statutory powers (Water Industry Act 1991).
Lifting heavy inspection covers
Managing a large volume of cases through the internal process.
Drafting legal notices (pre-templated), and communicating directly with customers (phone, email, letter).
Requirements
customer service
problem solving
gcse english
welsh
microsoft
it skills
Experience in customer service / management.
Highly organized and self-motivated / driven.
Excellent written and verbal communication skills (minimum qualification of GCSE A-C English or Welsh).
Problem solving to ensure the method of resolution considers both the customer and business interest.
Work in all weathers which could include night work.
Ability to confidently communicate in Welsh.
Good IT skills (standard Microsoft type packages).
Problem solving, and the ability to identify more efficient ways of doing things.
Accurate logging of information and correspondence within corporate systems
Confidence to have challenging conversations with customers and to deal with conflict.
Benefits
Willingness and ability to travel across our Operational area, with the occasional paid for over-night stay (where cases required).
Training + Development
Information not given or found
Interview process
one-stage interview, in person or via ms teams.
Visa Sponsorship
Information not given or found
Security clearance
drug and alcohol testing will be performed.
Company
Overview
Since 1970
Year Established
Operates globally with a strong foundation in environmental and engineering consulting.
10+ Countries
Global Presence
Provides services across multiple regions for both public and private clients.
Delivers innovative solutions across sectors from planning to execution.
Strong expertise in large-scale projects like infrastructure, energy, and environmental consulting.
Notable work includes wind farms, transport infrastructure, and urban development consultancy.
Multidisciplinary approach integrates engineering, design, and environmental expertise.
Committed to sustainable outcomes and addressing complex industry challenges.
Culture + Values
We are committed to making a positive impact on the world around us.
We work in partnership with our clients and colleagues to deliver value.
We are passionate about the work we do and the difference we make.
We embrace diversity, equity, and inclusion in everything we do.
We act with integrity and accountability in all our dealings.
Environment + Sustainability
Net-Zero by 2030
Carbon Emissions Goal
The company is dedicated to becoming carbon-neutral within this decade, aligning with global climate initiatives.
Aims to minimize environmental impact through innovative and sustainable solutions.
Focus on reducing energy use, waste, and emissions across operations.
Helps clients achieve sustainability goals through expert advice and services.
Sets specific sustainability goals, including reducing operational emissions and using renewable energy.
Inclusion & Diversity
The organization is committed to building an inclusive and diverse workforce.
The organization reports on its gender balance, striving for gender equality at all levels.
The organization has initiatives aimed at increasing the representation of women in leadership roles.
The organization supports flexible working arrangements to accommodate different needs across their workforce.