Senior Collections Specialist

Description

The Senior Collector is responsible for coordinating departmental collection activities, working closely with team members and management to monitor and ensure compliance with collection laws and collection policies.

This person must be able to initiate, maintain, and grow solid relationships with our supply chain, sales, and finance teams to assess existing processes and procedures for improvement opportunities related to account management to minimize operational risk while improving cash flow for Oldcastle Infrastructure Participation in monthly collection conference calls with Field Partners and customers to drive results and resolve non-payment issues.

• Update weekly and monthly reports for management with the status of delinquent customers and disputes.
• Reviews reports and provides feedback to sales, supply chain, and operational teams to drive action within the business
• Communicate issues timely to ensure major AR issues are reviewed and root causes are addressed to prevent repeat occurrences
• Work closely with the credit department to ensure liens are filed, credit limits are not over, and accounts deemed necessary are put on hold.
• Assign deduction reason codes to unpaid invoices, short paid invoices, and stand-alone deductions
• Maintains accurate and current notes on status of customer accounts
• Responds to email and telephone inquiries from customers, and researches/resolves outstanding invoice issues.
• Review existing account vendor guidelines and agreements, ensuring compliance and monitoring customer accounts for changes and discrepancies
• Follows up with customers to resolve problems and/or answer any additional questions or inquiries they may have. Additionally, will escalate customer/purchase orders to management as necessary.
• Resolve unapplied cash on account as well as assist cash with unapplied cash that may belong to the AR.
• Provides detail reconciliations as directed by Management.
• Work closely with cross-functional teams such as Sales, Marketing and Customer Service to resolve collection and deduction issues
• Participate in monthly Regional calls with all stakeholders
• Review and propose potential doubtful or past due accounts for write off.
• Handle a portfolio with a potential of over 700 customers.

Requirements

• Ability to reconcile AR accounts
• Knowledge of lien laws a plus
• Ability to speak to your portfolio through analytics and reporting.
• Excellent Excel skills including VLOOKUP and pivot tables
• Ability to stay accountable, transparent and escalate key issues in a timely matter
• Ability to maintain accuracy in very detailed work environment, highly detail oriented
• 12 + years of related experience in B2B collections
• Excellent communications skills, both verbal and written
• Ability to communicate with both the internal and external customer
• Proficient in PC skills, accounting software, Internet based
• Excellent customer service skills

Benefits

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

This position is a hybrid position located at our corporate office in Atlanta,GA near the perimeter.

• Health and wellness programs
• Group retirement savings program
• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs

Training + Development

Interview process

Visa Sponsorship

Security clearance