IT Service Desk Specialist I

*At this time, Dewberry will not sponsor a new applicant for work authorization.

*Only recipients of an offer of employment from Dewberry, will be required to submit to a background screening which may include, but is not limited to, employment verification, educational and other credential verification, driving record check, criminal background check, and an investigative consumer report. These screenings will be conducted by Dewberry’s background vendor of choice and will be conducted in compliance with all applicable federal, state, and local law.

• Experience with Microsoft Entra & InTune, Bentley, and AutoDesk products highly preferred
• Must have the demonstrated ability to provide Tier I support to end-users for software applications, Windows-based workstations, mobile devices, and printers.
• The candidate must have the ability to analyze customer needs and resolve a wide range of computer problems. T
• Must have a High School Diploma or equivalent
• The candidate must have the ability to track and trend problems and identify process improvement opportunities.
• The candidate should expect travel in support of Emergency Management field operations.
• They must demonstrate patience when problem-solving complex technical issues utilizing effective communication, over the phone and in person, with diverse customers.
• hey are required to have comprehensive knowledge of operating systems, servers, and software applications, as well as hardware, and other peripheral components.
• A/E/C industry experience not required but highly preferred
• Experience supporting Microsoft, iOS and Android operating systems preferred
• Must be physically able to lift and carry 50 lbs.
• Must have the ability to successfully perform Helpdesk functions and consistently achieve the target service levels.
• Candidate must have at least 2 years of relevant experience

The projected range for this position is $21/hour-$28/hour in our Peoria, IL/Elmhurst, IL office. Depending upon other factors, i.e., skills, experience, location, market conditions, the range may vary slightly.