Troubleshoot and maintain audio/video devices and associated wiring. Responsible for putting in tickets with IT department responsible for audio visual technology
Contact clients to ensure proper set up of configurable rooms per specifications (table layout, airwall opening, and closure, technology configuration including microphones & projection needed, etc.)
Ensure consumables are available for the client
Alignment and calibration procedures for audio and video devices
Bring technical expertise and guidance for the deployment & operation of Crestron Flex and Polycom VTC codec
Review standard setup specifications for meetings and conferences
Perform routine and proactive testing to ensure the functionality of equipment before use.
Provides support for the audio-video systems and media control systems.
Ensure cleanliness, temperature, and functionality of conference rooms
Maintain conference room standards for signage, equipment, and seating
Proactively monitor and manage conference room booking system. Assist customers with booking different rooms when they are under repair
Perform regular maintenance, software and firmware updates, preventive maintenance, and routine repairs to provide uninterrupted service of all conference room equipment
Proactively identify potential AV issues and provide solutions to clients’ concerns or needs
Provide white-glove technical support for internal, customer, and C-level executive meetings
Respond to client requests promptly
Responsible for communicating the need for maintenance or repair of audio-visual equipment
Requirements
crestron
amx
extron
cts
dsp programming
microsoft teams
2 years’ experience in a client/customer service-oriented environment, preferably in a corporate conference center
Ability to work in a fast-paced environment with competing priorities
Experience with a hotel, corporate conference center, or large enterprise systems
Familiarity with integrated AV systems
Demonstrate the ability to perform under pressure and manage time well
2+ years of experience with Microsoft Office in an office environment
Ability to learn new software as required for the position
Electronics troubleshooting skills – ability to determine and localize where the problem exists
Experience with EMS or any web-based conference room scheduling system preferred
Demonstrate a strong working knowledge of video conferencing services, for example, Microsoft Teams, Zoom or WebEx, etc.
Crestron, AMX, or Extron Certifications (preferred)
Bachelor's degree and 2+ years of related experience OR Diploma with 4+ years of related experience
CTS Certification (preferred)
Must always maintain a professional appearance and demeanor
DSP Programming (BIAMP, QCS) (preferred)
Benefits
Information not given or found
Training + Development
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Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
$20+ billion revenue
Annual Revenue
JLL generated over $20 billion in revenue in 2021, demonstrating strong financial performance.
Founded over 200 years ago, JLL has become a global leader in real estate services and investment management.
With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets.
JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios.
The company is known for its innovative solutions in real estate technology and sustainability.
Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory.
JLL has pioneered the integration of data-driven insights into real estate decision-making.
The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure.
Notable for its long-standing history, JLL continues to shape the global real estate landscape.
Culture + Values
Integrity, teamwork and ethics in all of our actions
Respect for people, their contributions and personal growth
Customer-driven focus with a commitment to excellence
Commitment to sustainability and the environment
Innovation and creativity in everything we do
Building strong relationships and trust with our clients, partners, and communities
Environment + Sustainability
Net Zero 2040
Carbon Target
Aiming to achieve net zero carbon emissions by 2040 through comprehensive sustainability strategies.
50% by 2030
Emission Goal
Reducing carbon emissions from managed buildings by 50% by 2030.
10% by 2025
Water Efficiency
Aiming for a 10% reduction in water usage per square foot by 2025.
100% Renewable
Energy Source
Targeting 100% of energy from renewable sources for managed properties by 2030.
Implementing green building certifications for managed properties, such as LEED and BREEAM
Assisting clients in reducing their carbon footprint by optimizing building operations and energy use
Inclusion & Diversity
40% Gender Representation
Target for Senior Leadership
Aim to achieve 40% gender representation in senior leadership roles by 2025.
35% Women in Workforce
Global Workforce Composition
Currently, women make up 35% of the global workforce, with efforts focused on increasing their presence in leadership.
Dedicated programs for advancing women’s leadership and mentorship.
Partnerships with external organizations to promote gender equality in real estate.
Ongoing efforts to foster an inclusive work environment for employees of all backgrounds.