Manager, Energy Efficiency and Customer Programs

Description

• Responsible for managing the activities of the regional efficiency team. Selects, develops, trains, motivates, and evaluates the performance of direct reporting staff.
• Represents the company at high level customer engagements, industry events and strategic working groups.
• Drives team to deliver on all goals associated with internal and external KPIs focused on successfully recovering program costs and earning performance incentives.
• Leads or contributes to cross company initiatives to advance offerings for enhanced customer experience.
• Leads the overall go to market strategy for program delivery including the development of market partner and vendor networks to delivery on program activities obtained through competitive procurements.
• Serves as an expert witness in support of the Company's program offerings and associated activities during regulatory procedures.
• Oversees the design and development of the Company's customer programs including the creation of multi-year program plans, regulatory filings, budgets and goals.
• Develops and maintains relationships at all levels across a matrixed organization to appropriately represent and advocate customer and department needs.
• Develops short and long-term strategic plans and initiatives in order to achieve corporate defined goals and customer expectations.
• Lead representation of the company in stakeholder engagement negotiations.
• Identifies and delivers on operational efficiencies related to the overall delivery of customer programs.
• Develops and maintains business relationships with key governmental, regulatory, and community officials to facilitate the overall success of the department strategy.
• Develops and streamlines policies and procedures across multiple jurisdictions to deliver on all goals in the manner that drives cost effectiveness and customer satisfaction.

Requirements

• 10+ Years Energy Efficiency Program Management Experience
• Demonstrated experience managing remote team and program in multiple jurisdictions
• Customer Centric
• Timely reporting of team goals to regional executives and corporate is required. Advanced level of both verbal and written communication skills with a variety of internal and external customers, very strong conflict resolution and active listening skills.
• Owner mindset
• Bachelor's Degree in relevant field
• Maintains a high level knowledge of industry best practices, emerging trends and new technologies through industry engagements.

Benefits

• Continuous learning

Training + Development

Interview process

Visa Sponsorship

Security clearance