Part-time Retail Store Parts & Delivery Specialist

Description

• Maintains invoicing sales, accepting payment, and processing credit cards while securing accurate transactions.
• Enters inventory data into computer using various data entry devices and keeps data organized so that it is easily accessible at any time.
• Performs work on weekends and evenings, including store opening/closing duties as needed to meet applicable deadlines.
• Performs daily operational tasks, keeping retail space and battery charging stations clean and organized.
• Greets and assists customers by telephone or in store to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints in a professional manner.
• Follow all safety guidelines, complete safety training, and utilize Personal Protective Equipment (PPE).
• Follow security procedures when entering and exiting the building for the safety of themselves and others.
• Recommends improvements in product placement, packaging, shipping, service, or billing methods and procedures to prevent future problems.
• Delivers local commercial account orders (batteries, accessories, etc.) as needed, following all state traffic laws.
• Ensures all inventory counts, stock adjustments, and store-to-store transfers are processed in a timely manner.
• Processes exchanges, returns, warranties, and core transactions in accordance with company policy.
• Installs vehicle batteries in accordance with diagrams, sketches, operation manuals, and manufacturer’s specifications, and performs other in-store services for customers.
• Maintain a clean store and professional appearance.

Requirements

• 1+ year of retail customer service experience, preferably in automotive parts.
• Ability to work collaboratively with other departments toward the greater good of the organization.
• A score card that reflects performance in areas such as daily sales, customer satisfaction, and issue resolution.
• Must be 18 years of age or older.
• Ability to adapt to a fast-changing environment.
• Must have attention to detail with an eye for accuracy.
• High School diploma or GED required.
• Ability to develop and maintain strong workplace relationships with an emphasis on customer satisfaction.
• Reliable attendance and punctuality.
• Ability to work a variety of shifts.
• 3+ years of driving experience.
• Proficiency in Microsoft Office Suite, Salesforce, or Counterpoint preferred.
• Ability to work with individuals from diverse backgrounds and with diverse needs, and across remote offices.
• Capable of organizing his/her own work and work independently, with limited supervision.
• Strong communication, problem solving, and analytical skills.
• Able to clearly articulate ideas (both written and verbal) to both internal and external customers and to listen effectively to customer needs.
• Must pass a background check and drug screen and have a valid state driver’s license.
• Driving record that meets the company mandated driving eligibility requirements.

Benefits

• Medical and dependent care Flexible Spending Accounts (FSA) available.
• Health Savings Account (HSA) with company contribution on eligible High-Deductible Health Plans (HDHP).
• We offer employee paid accident, critical illness, and hospital indemnity insurance.
• Company-paid life and AD&D insurance, short-term and long-term disability coverage that start on day one.
• Training and mentoring – Learn from our experts in the industry.
• 8 paid holidays.
• We offer employee paid legal plans, identity protection, pet insurance, and home & auto discounts.
• Advancement opportunities.
• Employee paid dental and vision insurance that starts on day one.
• Competitive pay – Plus incentive opportunities and overtime potential for our hourly employees!
• Full-time Employees receive a total of 128 Hours of Paid Time Off (PTO) Annually.
• Company 401K plan with 100% match on the first 4% of employee contributions.
• Three medical plan options with employer premium contribution that start on day one.

Training + Development

Interview process

Visa Sponsorship

Security clearance