Airport Services Manager

• Communicate effectively with airlines, ground handling agents and other key stakeholders to achieve safe On Time Performance (OTP).​
• Assist to develop, implement and maintain operational processes, procedures and training.
• Report aviation safety and security incidents.
• Provide management briefs, reports and insights into critical performance matters relevant to functional business unit managers.
• Act as Chief Fire Warden and liaise with the Emergency Control Organisation and/or emergency services to effectively respond to and manage Terminal alarms while ensuring a safe evacuation of the Terminal if required.
• Ensure the functionality of the WSI assets including check-in kiosks, auto bag drops, oversize, reclaims, gates and buses.​
• Effectively manage airport response to incidents and emergencies in accordance with the Airport Emergency Plan, Standard Operating Procedures and other procedures to maximise the preservation of life and property.
• Coordinate briefings with stakeholders such as Border Agencies, key stakeholders and AOCC team to discuss key movements and any potential risks to the day and ensuring resourcing is at appropriate levels.
• Maintain relationships with key external stakeholders and agencies including Airservices Australia, NSW Police, AFP, ABF, CISC, TfNSW and others.​
• Monitor all service contracts and performance and make recommendations for improvements.
• Coordination of the day-to-day aviation security operation and compliance in accordance with security operating standards and practices, the Transport Security Program and all legislative/regulatory requirements.​
• Oversight and management of above wing operations from check in to boarding gates and arrivals processes.
• Monitor passenger flow and queuing throughout the terminal and effectively communicate with front line Terminal team to alleviate congestion points.
• Work closely with the AOCC, Terminal, Cargo, Ramp and Airfield teams to ensure a strong focus on the safe and efficient facilitation of passengers from Landside to Aircraft.
• Implement operational plans to facilitate major transport movements and events.
• Assess and support law enforcement agency requests to review CCTV footage.​
• Manage the overall presentation and cleanliness of the Terminal and ensuring any safety concerns are managed and rectified.
• Conduct Terminal Inductions and tours as required.

If you're our preferred candidate, you'll be requested to undergo background and medical checks. You must be at least 18 years of age to work at WSI.

To apply for this role, you must already have the right to lawfully work and live in Australia.

If you're keen to develop your Aviation skills or obtain a credential, explore the 'Introduction to Aviation Operations' Micro-credential with WSU.

About YouThis is a great opportunity if you have extensive Airport experience, with proven team leadership and management experience.

• You'll have 5-10 years' experience in an operations leadership role within an airport (preferred) or airline.
• Excellent knowledge of airport and airline processes.
• Track record of developing procedures, training manuals, and building processes within operational systems.
• Able to lead under pressure, quickly analyse and decide a course of action.
• Confident and self-motivated, comfortable taking and accepting responsibility.
• Able to effectively manage and plan resources, time, and people.
• Ability to obtain a senior First Aid Certificate.
• A University degree would be highly regarded.
• Systems literate and technology astute.
• Ability to hold an Aviation Security Identification Card and/or other required security clearances.
• A highly effective people / team leader with excellent communication skills.

There are some great benefits such as discounts on health insurance, travel, gyms and pools plus novated car leasing and the ability to purchase additional leave.

We're building a culture that brings out the best in people, empowering every individual to grow, contribute and shine. Whether you're just starting out or looking to take your career to the next level, we offer experiences that unlock your full potential.