Director Service Delivery & DM

Description

• Review of a current motor vehicle report
• Leads the operations and maintenance of WMATA Service Delivery and Operations. Specifically, responsible for managing the relationship with the business community and leads Digital Modernization resources to accomplish the goals of the Authority.
• Plans and monitors projects and daily tasks by coordinating resources across all project teams and allocating funds as necessary.
• Participates in defining technological strategic direction to Digital Modernization to ensure industry best practices are met, followed, and implemented.
• Guides Authority technology solutions for business problems. Assists offices in the identification of technology resource consolidation, information technology efficiencies, and leverages existing technology and resources. Assists offices in their efforts to conduct information planning, develops information technology strategies, designs information technology solutions that align with Digital Modernization strategic direction, standards and develops information technology procurement such as develop Requests for Proposal and Requests for Information related to the tools and professional services needed specific to the Program/Project need. Has an understanding of Federal/WMATA Contract Officers Technical Representative process and procedure and ensures compliance with them.
• Verification of education and experience (including certifications and licenses)
• Collaborate with Network Operations, Unified Communications, other DM business units, carrier partners to optimize connectivity and resilience.
• Assists Authority with technology management improvement.
• Monitors the financial performance of assigned projects within Digital Modernization budget guidelines.
• Keeps abreast of current practices and trends in information technology management.
• Direct end-to-end service delivery for mission-critical transit systems.
• Implements industry best practices of enterprise life cycle management and standard tools that meets the business goals and vision of Digital Modernization to obtain economies of scale, reestablish mission focus, and reduce operational risk.
• Establishes the appropriate procedures and practices to ensure that common practices and policies are applied across the family of systems and solutions. Partners with the other Digital Modernization leaders to leverage common tools and techniques across the solution offerings.
• Architect and oversee high-availability network environments across data center, cloud, and transport layers.
• Identifies alternative solutions to unique business problems, integrates the work of others as a team or project, and predicts future environments or the impact on future processing.
• Ensures the appropriate solutions are developed and deployed on time for the operational and business community. Manages risk and proactively takes corrective measures to resolve issues.
• Ensure compliance with rigorous SLAs, security standards, and regulatory requirements.
• Works with WMATA Business Sponsors to understand their interests and needs and ensures that the program meets their specific needs and requirements over time. Manages the divisions budget, monitors expenditure and ensures the program achieves its financial and business goals.
• Develops and implements strategy for the division, including developing a robust risk mitigation plan. Reports on division performance to Digital Modernization leadership team.
• Drive continuous improvement through performance metrics, incident response acceleration, and cost-effective solutions.
• Maintains and promotes awareness and accountability with safety policies and procedures while performing job functions. Promotes a positive safety culture and encourages reporting of safety concerns consistent with our Agency Safety Plan, other regulatory requirements within the Safety Management System and just culture principles.

Requirements

• Criminal Background Check (a criminal conviction is not an automatic bar to employment)
• Skills and/or behavioral assessment
• WMATA Contract Officer Technical Representative certification within one year of hire date
• Medical examination including a drug and alcohol screening (for safety sensitive positions)
• Bachelor's degree in Information Technology, Business Administration or a related field
• In lieu of a non-technical or non-business-related degree a high school diploma and an additional four (4) years of experience in any of the following: data center management, service desk, network infrastructure, telecommunications, or cloud solutions
• Nine (9) years of experience working in any of the following: data center management, service desk, network infrastructure, telecommunications, or cloud solutions

Benefits

• Personal interview

Training + Development

Interview process

Visa Sponsorship

Security clearance