Knowledge Management Systems and Governance Specialist

Description

• Benchmark DPR’s intranet and knowledge systems against industry best practices and emerging technologies.
• Promote adoption of platform and content standards by evaluating how employees interact with content and optimizing usability.
• Provide onboarding, training, and troubleshooting support for content contributors and stakeholders.
• Define and maintain dashboards and reporting tools that track content usage, system health, and adoption.
• Participate in knowledge-sharing events and initiatives that promote adoption of DPR’s knowledge resources.
• Develop and maintain metadata models, taxonomies, and tagging frameworks that improve search, personalization, and integration.
• Monitor system performance and proactively identify opportunities to streamline administration and improve usability.
• Collaborate with product managers and content leads to identify gaps in DPR-wide knowledge and help develop solutions.
• Design and implement governance processes for knowledge content, including creation, review, versioning, and archiving.
• Collaborate with product and technical teams to align metadata design with future integrations and AI tools.
• Analyze system usage patterns to uncover gaps, identify opportunities, and drive improvements in content, employee engagement, and business strategy.
• Stay current on Microsoft 365 and SharePoint advancements, assessing new features and updates to identify opportunities for implementation and improved user experience.
• Partner with content owners to ensure content remains fresh, accurate, and aligned with best practices.
• Provide regular reporting to leadership to demonstrate the value of knowledge systems.
• Collaborate with technical SharePoint team on configuration decisions, ensuring platforms remain stable, scalable, and aligned with business needs.
• Manage the day-to-day health of DPR’s enterprise knowledge systems, including permissions, site configuration, and user support.
• Ensure data integrity and consistency across multiple knowledge products and systems.
• Establish and maintain standards for content formatting, organization, and contributor practices.

Requirements

• 5+ years of experience in a role focused on knowledge management, intranet governance, information systems, or related discipline.
• Communication & Collaboration: Ability to communicate clearly, build consensus, and work across organizational boundaries.
• Demonstrated experience managing permissions, content governance, or administration in enterprise platforms (SharePoint strongly preferred).
• Strong business acumen with the ability to translate user needs into scalable governance processes.
• Own the design, implementation, and maintenance of integrations between Microsoft 365, SharePoint, and other enterprise systems, with a deep understanding of key touchpoints and downstream impacts to ensure seamless data flow, improved efficiency, and a connected user experience.
• Technical Aptitude: Comfortable working with system configuration, permissions, and metadata; able to collaborate effectively with IT and technical teams.
• Prior exposure to construction industry knowledge, terminology, or project workflows strongly preferred.
• Familiarity with metadata, taxonomy, and data structures that support search and personalization.
• Bachelor’s degree in Information Systems, Knowledge Management, Business Administration, Construction Management, or related field.
• Prolonged periods of sitting and/or standing at a computer screen.
• Analytical Thinking & Judgment: Skilled at diagnosing issues, gathering input, and making timely decisions that balance analysis with action.
• Ever Forward Mindset: Open to new ideas, applies lessons learned, and builds partnerships for learning and sharing.
• Must be able to sit or stand for long periods of time.
• Occasional domestic travel, via airplane, will be required for meetings.
• Must be able to lift 15 pounds at times.
• Creative Problem-Solving: Able to generate and test solutions that improve usability and value.
• Process-Oriented & Organized: Capable of documenting, standardizing, and improving business processes and workflows.
• Experience creating or maintaining dashboards and usage reporting to track adoption and performance.
• Proven ability to design and implement content lifecycle processes (review cycles, archiving, versioning).

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance