Spa Host

Description

• You’ll also effectively operate and manage the spa booking system scheduling appointments and experiences while controlling therapist activity, check ins and outs, transactions, stock inventory, reports and guest records, as well as all other expectations relevant to the ultimate guest spa journey
• Participate in achieving individual and departmental targets optimizing revenue in the upselling of spa services and retail products by offering relevant recommendations to our guests, confidently
• Serve as the main point of contact in all communication activities, warmly welcoming guests on arrival (discretely and professionally) ensuring they are comfortable and happy, at all times
• Organize and maintain a tidy reception, spa lobby area, and all retail points while representing the Company and partner brand to the highest standard in your appearance and attitude
• You will play an integral role in providing a positive and memorable experience for all our spa visitors and hotel guests
• You’ll bring your unique personality and passion to the role and the Spa and Wellness team
• Provide essential administrative support to the Spa and Wellness facility working closely with its department head and spa team (and other departments collaboratively) to ensure a seamlessly smooth running of its operations and beyond

Requirements

• English is the main language spoken in our hotel, so you can communicate comfortably in it. Knowledge of Arabic or other languages is a plus, however not mandatory.
• Possess good team spirit, empathy and be guest-centric
• You have a talent for interacting, organizing and effectively demonstrating exceptional guest relations
• Demonstrate an exceptional guest service, promptly addressing and satisfactorily resolving guest concerns or issues ensuring all needs are met and exceeded
• Communication is what keeps our departments running perfectly. You will have great skills in this area with a strong customer service ethic and know of its importance
• Have a strong background in spa reception and guest reservations in the luxury environment, with a minimum of 2 years’ experience handling

Benefits

• Complimentary stays with breakfast included in our sister Dorchester Collection hotels
• World-class Development Opportunities
• 50% off at bars and restaurants within all of our sister Dorchester Collection hotels
• Uniform provided by the Company with complimentary laundry
• Company provided transportation to and from work
• Service Charge
• Shared Company Accommodation
• Competitive Salary Package
• Meals on Duty
• Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As Spa Host at The Lana Dubai, you’ll have the opportunity to bring these to life and continue to create our legacy
• Private Medical Insurance
• Flight Allowance every 24 months
• Life Insurance

Training + Development

Interview process

Visa Sponsorship

Security clearance