The Street Bar Service Assistant

Description

• Maintain and retrieve all food items from the kitchen and attractively and safely transport them to an outlet.
• Assist bartenders in opening and closing duties.
• Keep all tables cleaned and properly set according to property specific standards.
• Maintain bars and service stations clean and neat.
• Assist fellow employees as needed throughout the shift.
• Assist servers and bartenders in table-side service of beverages, and bread and butter.
• Clear and clean tables after guests depart.
• Keep all work areas clean and properly stocked according to the current meal period.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Maintain a friendly and warm demeanor at all times.
• Use guest names for all guests as guest name becomes known.
• Assist bartenders with requisitions for all beverages.
• Assist in the breakdown of side stations, bar and back of the house areas.
• Maintain beverage levels in glasses/cups on table at least ¾ full at all times (coffee, tea, soda, lemonade, and water).
• Assist servers by delivering and refilling beverages, bussing tables, and promptly resolving any guest requests.
• Employees must at all times be attentive, friendly, helpful and courteous to guests, managers and fellow employees.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Break down trays of soiled dishes and linen in the dishroom area according to established standards.
• Ensure clean, neat and organized work areas and side stations.
• Ensure overall guest satisfaction.
• Recognize regular guests and to greet them by their name.
• Provide service to guests in server’s or bartender’s absence as needed.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Deliver supplies to the bar.
• Stock linen, china, silver and glassware for service.
• Complete all tasks with utmost concern for safety of fellow employees and equipment.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Properly set a table and carry a tray.
• Supply ice to all bars.
• Attend all hotel required meetings and trainings.
• Assist bartenders in service bars when possible.
• Complete daily opening and closing duties and cleaning according to established side-work checklist.
• Work closely and communicate with the kitchen staff.
• Ensure all silver equipment is in good condition and polished.
• Answer the phone in an attentive, courteous and efficient manner.

Requirements

• Ability to stand during entire shift.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Excellent reading, writing and oral proficiency in the English language.
• Must be able to show initiative, including anticipating guest or operational needs.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Above average knowledge of wines, spirits, and mixed drinks.
• 3 year food and beverage serving and/or related food and beverage experience in luxury hotel or restaurant.
• Must be able to cross-train in other hotel related areas.
• Respond properly in any hotel emergency or safety situation.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or 20 pounds constantly to lift, carry, push, pull or otherwise move objects.
• High School diploma or equivalent

Benefits

• Flexible and long hours sometimes required.

Training + Development

Interview process

Visa Sponsorship

Security clearance