Customer Experience Representative
Great Day Improvements, Llc
Handle high-volume calls/emails, resolve customer issues, manage orders and appointments.
9 days ago ago
$21 - $23
Junior (1-3 years)
Full Time
Bedford, OH
Hybrid
Company Size
800 Employees
Service Specialisms
Windows and Doors
Gutters, Siding, and Roofing
Additions and Enclosures
Bath and Kitchen Remodeling
Sector Specialisms
Residential
Windows and Doors
Home Exteriors
Patio Enclosures
Sunrooms
Screen Rooms
Bathroom Remodeling
Walk-in Tubs & Showers
Role
What you would be doing
payments posting
record updates
issue resolution
data entry
tech scheduling
customer retention
- Collects balances due, and posts payments to customers’ accounts.
- Updates records with all customer interactions, processes customer accounts and files documents related to customers file once resolved.
- Manages the entire customer inquiry, complaint, or concern from start to resolution. Asks probing questions to understand the customers concern, then selects and explains the best course of resolution, expedites corrections where needed, and follows up to ensure completion.
- Collects, enters, and verifies new/existing customer information, orders for new or additional products or services, account changes/updates, refunds, and exchanges.
- Oversees and coordinates the Service Technician’s calendar to schedule services for customers. This includes working directly with customers to determine service needs and availability.
- Participates in customer retention activities, escalating concerns to management when appropriate.
What you bring
call center
data entry
crm
excel
high school
escalation
- Experience managing multiple systems, resources, and screens simultaneously, and ability/experience with documenting conversations during phone calls very helpful.
- Call center 1 year (Required)
- Positive attitude, self-motivated, follow through, and desire to assist customers.
- Consistent and reliable work attendance.
- High School Diploma or equivalent.
- Knowledgeable about company products, warranties, and terms of sale.
- Excellent ability to communicate both verbally (over the phone) and in writing (via email, within the customer service software, etc.).
- Previous experience handling escalated customer concerns required.
- Data entry 1 year (Required)
- Ability to work independently and as a team.
- Ability to remember, or use resources, to follow communication procedures, scripts, guidelines, and policies.
- Excellent computer skills including experience with CRM systems, Microsoft Outlook, Word, Excel, and Teams.
- Experience in a call center environment viewed favorably.
- Ability to manage high volume of incoming calls, balancing efficiency with providing high quality customer service.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
40 Years
Industry Expertise
The company has been a trusted partner in home improvement for decades, demonstrating long-term commitment and experience in the industry.
- Founded with a vision to transform homes and outdoor spaces into personal retreats.
- Offers a wide range of custom solutions from sunrooms to patios and decks.
- A leader in residential home improvement, delivering high-quality craftsmanship.
- Serves homeowners looking to enhance their living spaces with personalized solutions.
- Expertise spans design, construction, and installation of outdoor living structures.
- Has a reputation for exceptional customer service, providing end-to-end project management.
- Known for its commitment to precision, delivering spaces that blend style and functionality.
- Typical projects include custom sunrooms, decks, and patio enclosures.
- Focused on residential upgrades, with a particular emphasis on outdoor spaces.
- Building strong, lasting relationships with customers, employees, and the community.
- Delivering superior service through quality workmanship, innovation, and integrity.
- Fostering a collaborative work environment where employees are empowered to contribute ideas and efforts.
- Creating a positive work culture where everyone’s contribution is valued.
By 2030
Net Zero Goal
The company aims to achieve net zero emissions, marking a significant commitment to combating climate change.
- Committed to reducing environmental impact through sustainable practices in daily operations.
- Focus on energy-efficient solutions and sustainable materials in product offerings.
- Minimizes waste through recycling and optimized production processes.
- Fosters an inclusive and diverse workplace, focusing on fair opportunities for all employees.
- Strives for gender equity with an ongoing commitment to hiring and promoting women in leadership roles.
- Has implemented a range of initiatives to increase diversity across departments and leadership levels.
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