Planner at Sureserve in Dartford, England, United Kingdom | Kablio

Role

Description

contract administration

job scheduling

database logging

customer queries

issue resolution

call handling

To take ownership of the administration of contract whilst co-working on various other contracts to ensure high levels of cooperation and knowledge within the team.
Raise jobs and make appointments using the main customer database and complete any associated administrative tasks as necessary logging information accurately and concisely.
Answer customer queries and take ownership of any issues arising through to completion.
Scheduling jobs with customers across multiple contracts.
Answer inbound customer calls relating to repairs and servicing for all clients in a courteous and professional manner.

Requirements

ms office

excel

communication

organisational

administrative

customer service

Good written and verbal communication skills
Highly proficient in MS Office, in particular Outlook and Excel
Flexible attitude with strong organisational skills
Previous administrative experience, preferably from a social housing/construction background
The purpose of the role is to act as the focal point of contact for our customers, providing a high level of customer service across multiple contracts and projects. You will have experience in customer service from a previous administration role, preferably working within social housing/construction.
Able to provide a high level of courteous, professional customer service

Benefits

Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer’s leave, neonatal leave, IVF, and assisted conception leave.
Sureserve Benefits Hub, accessing over 1000’s retail discounts
Bike2Work scheme
Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family
Life assurance
28 days annual leave inclusive of bank holidays, rising 1 per year of service to a max of 33 days
Home & Electronics – salary sacrifice purchase scheme
Competitive salary
Contributory Pension scheme
Virtual GP service, 24/7, 365 days, available for employees and your immediate family

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

eligibility checks with third party, including right to work in the uk and dbs checks

Company

Overview

Delivers reliable energy efficiency services across the UK.
Specialises in energy management, compliance, and asset maintenance.
Focuses on optimising energy use and ensuring regulatory compliance for clients.
Works with a broad client base, from local authorities to major utilities companies.
Renowned for expertise in providing turnkey solutions for energy efficiency and environmental control.
Has completed diverse projects, including residential refurbishments and industrial energy upgrades.
Utilises innovative technologies to drive energy savings and sustainability.
Strong presence in both public and private sector projects across the UK.
Regularly involved in large-scale infrastructure projects focused on reducing energy consumption.

Culture + Values

Delivering excellent customer service
Achieving high levels of quality and efficiency
Striving for continuous improvement
Operating with integrity and accountability
Fostering a collaborative, team-oriented culture
Respecting and valuing diversity within the workforce
Being passionate and proud of the work we do

Environment + Sustainability

2050

Net Zero Target

The company has set a long-term goal to achieve net zero emissions by reducing and offsetting greenhouse gas emissions across its operations.

Commitment to reducing carbon emissions across operations
Promoting energy efficiency and sustainability in all projects
Utilizing sustainable building materials and processes
Measuring and improving environmental impact through comprehensive data collection
Engaging with suppliers to align on sustainability practices
Achieving reductions in waste generation and promoting recycling initiatives

Inclusion & Diversity

25%

Women in Leadership

of the leadership team represent women.

Committed to building a diverse and inclusive workforce
Providing equal opportunities for career progression and development
Implementing training programs to raise awareness of unconscious bias
Promoting a culture of respect and inclusivity across the organization
Supporting flexible working to promote work-life balance

Articles

Careers

About Us

Sustainability

Role

Description

contract administration

job scheduling

database logging

customer queries

issue resolution

call handling

To take ownership of the administration of contract whilst co-working on various other contracts to ensure high levels of cooperation and knowledge within the team.
Raise jobs and make appointments using the main customer database and complete any associated administrative tasks as necessary logging information accurately and concisely.
Answer customer queries and take ownership of any issues arising through to completion.
Scheduling jobs with customers across multiple contracts.
Answer inbound customer calls relating to repairs and servicing for all clients in a courteous and professional manner.

Requirements

ms office

excel

communication

organisational

administrative

customer service

Good written and verbal communication skills
Highly proficient in MS Office, in particular Outlook and Excel
Flexible attitude with strong organisational skills
Previous administrative experience, preferably from a social housing/construction background
The purpose of the role is to act as the focal point of contact for our customers, providing a high level of customer service across multiple contracts and projects. You will have experience in customer service from a previous administration role, preferably working within social housing/construction.
Able to provide a high level of courteous, professional customer service

Benefits

Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer’s leave, neonatal leave, IVF, and assisted conception leave.
Sureserve Benefits Hub, accessing over 1000’s retail discounts
Bike2Work scheme
Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family
Life assurance
28 days annual leave inclusive of bank holidays, rising 1 per year of service to a max of 33 days
Home & Electronics – salary sacrifice purchase scheme
Competitive salary
Contributory Pension scheme
Virtual GP service, 24/7, 365 days, available for employees and your immediate family

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

eligibility checks with third party, including right to work in the uk and dbs checks

Company

Overview

Delivers reliable energy efficiency services across the UK.
Specialises in energy management, compliance, and asset maintenance.
Focuses on optimising energy use and ensuring regulatory compliance for clients.
Works with a broad client base, from local authorities to major utilities companies.
Renowned for expertise in providing turnkey solutions for energy efficiency and environmental control.
Has completed diverse projects, including residential refurbishments and industrial energy upgrades.
Utilises innovative technologies to drive energy savings and sustainability.
Strong presence in both public and private sector projects across the UK.
Regularly involved in large-scale infrastructure projects focused on reducing energy consumption.

Culture + Values

Delivering excellent customer service
Achieving high levels of quality and efficiency
Striving for continuous improvement
Operating with integrity and accountability
Fostering a collaborative, team-oriented culture
Respecting and valuing diversity within the workforce
Being passionate and proud of the work we do

Environment + Sustainability

2050

Net Zero Target

The company has set a long-term goal to achieve net zero emissions by reducing and offsetting greenhouse gas emissions across its operations.

Commitment to reducing carbon emissions across operations
Promoting energy efficiency and sustainability in all projects
Utilizing sustainable building materials and processes
Measuring and improving environmental impact through comprehensive data collection
Engaging with suppliers to align on sustainability practices
Achieving reductions in waste generation and promoting recycling initiatives

Inclusion & Diversity

25%

Women in Leadership

of the leadership team represent women.

Committed to building a diverse and inclusive workforce
Providing equal opportunities for career progression and development
Implementing training programs to raise awareness of unconscious bias
Promoting a culture of respect and inclusivity across the organization
Supporting flexible working to promote work-life balance

Articles

Careers

About Us

Sustainability