Floating Service Manager

Description

The Floating Service Manager leads the Service team to keep the property in top condition through proactive maintenance, repairs, and a strong focus on quality appearance. This role mentors skilled technicians, solves maintenance challenges, and ensures smooth operations while maintaining effective communication across teams.

• Oversee daily maintenance operations and collaborate with Property Managers on needs and escalations
• Coordinate with Regional Service Managers on larger capital projects and value‑add executions
• Preserve property quality by performing general maintenance of HVAC, electrical, plumbing, carpentry, drywall, appliances, exterior structures, pools, and snow removal
• Ensure apartment turnover standards align with Mission Rock expectations
• Provide exceptional resident service and maintain high‑quality work order response and completion
• Partner with Property Manager to meet operational goals, owner objectives, and company standards
• Manage purchase orders for supplies to stay within budget
• Maintain clean, polished curb appeal and overall property cleanliness
• Lead, develop, and hold accountable Service Technicians, Groundskeepers, Housekeepers, etc.
• Plan work schedules, delegate workloads, and monitor workflow

Requirements

• Communicate effectively via email, phone, text, and in‑person following MRR T.R.U.S.T. principles
• Strong customer service and communication skills, willing to go the extra mile
• Proven ability to lead and develop a team positively
• Strong organizational and time‑management abilities
• Cost‑savings acumen
• HVAC certification (required)
• CPO certification (required)
• 3‑5 years of multifamily or similar maintenance experience
• Adherence to Fair Housing best practices
• Ability to perform routine inspections and identify issues
• "Can‑do" mentality for efficient problem solving
• Valid driver’s license with reliable transportation
• Basic computer skills, familiar with Microsoft Suite

Benefits

Mission Rock Residential embraces the I ARRIVE values—integrity, accountability, respect, relationships, inclusivity, vision, and empathy—to create an equitable and inclusive workplace. The company invests in team member training, support, and clear career paths, aiming to positively impact both residents and employees.

Based in Denver across multiple locations, the position offers competitive pay plus a comprehensive benefits package that includes career advancement opportunities, bonuses, generous paid holidays and vacation time, housing discounts, 401(k) matching, and full medical, dental, and vision coverage along with disability, life insurance, HSAs, FSAs, voluntary benefits, and an Employee Assistance Program.

• Career advancement and learning opportunities
• Bonus opportunity
• 13 paid holidays, including a Floating Holiday & Volunteer Day
• Accrue sick time each year plus fifteen days (120 hours) of vacation time the first year and more
• Housing discount opportunity
• 401(k) with company match
• Medical, Dental, and Vision insurance plans
• Employer-sponsored short-term & long-term disability plans
• Company-paid life insurance
• Health savings account with employer contribution
• Flexible spending account
• Voluntary benefits
• Employee Assistance Program (EAP)

Training + Development

Interview process

Visa Sponsorship

Security clearance