UK’s leading independent builders’ merchant offering a vast range of building, landscaping, kitchen, bathroom & plumbing materials across 130+ local branches.
Manage delinquent debt recovery and legal partner relations for MKM Credit Services.
Prepare written correspondence as necessary regarding customer accounts.
Review Process for Improvement
Build relationships with branch directors and their teams to facilitate exchange of information.
To ensure that the status and notes on all accounts are kept up to date.
Complete Recovery Calls in-line with MKM Processes
To take complete ownership of workload, managing priorities as required
Negotiate best outcome for MKM
Requirements
computer literate
attention detail
previous experience
similar role
Computer literate with a high attention to details
Previous experience in a similar role
Benefits
Holiday Purchase Scheme
Perkbox discounts
Enhanced Maternity
A competitive pay package.
Contributory pension scheme
Generous discretionary bonus scheme
Cycle to work scheme.
Training and development opportunities
Holiday scheme which rewards length of service
Mental Health Support
Free parking
Employee Assistance Programme
Substantial staff discounts
Enhanced Paternity
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
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Security clearance
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Company
Overview
1995 Founded
Year Established
The company was established in 1995, marking the beginning of its journey in the industry.
130 Branches
Branch Network
The company has expanded its operations to over 130 branches across England, Scotland, and Wales.
2023 Platform Launch
Digital Transformation
In 2023, the company launched a headless e-commerce platform to enhance customer shopping experiences.
November 2023
New Branch Opening
The 124th branch opened in November 2023, focusing on plumbing, heating, renewables, and roofing.
Began as a single branch and grew through a unique branch ownership model, empowering local directors.
Privately backed by Bain Capital since 2017.
Each branch is independently managed, offering strong local expertise and free delivery or click-and-collect service tailored to both trade professionals and homeowners.
Stocks a comprehensive range—from bulk aggregates, bricks, and timber to tools, kitchens, bathrooms, landscaping, plumbing, heating, and electrical supplies.
Signature projects include branch-level kitchen and bathroom showroom installations with free 3D design services and on-site timber cutting.
Consistently expanding, with a focus on local staffing and specialized services.
Culture + Values
Great customer service. We give customers more of what they want, and nothing is too much trouble.
Passionate about teamwork, we all share in our success.
Taking ownership and doing the right thing.
Striving for continuous improvement.
Supporting our local communities.
We all go home safe.
Environment + Sustainability
Revenue £927m
Strong Financial Growth
Revenue increased by 13% to £927 million in the year ending 30 September 2023.
Sustainable Products Tripled
Expansion of Eco-Friendly Offerings
Number of sustainable products for sale was trebled in 2023.
EcoVadis Bronze
Sustainability Accreditation
Achieved bronze status in EcoVadis sustainability rating.
Committed to sourcing products in a way that does not have a negative impact on people and the environment
Supplier Code of Conduct requires environmental responsibility: energy efficiency, waste reduction, recycling, sustainable materials, hazardous‑substance control
All timber sourced is legal and UKTR‑compliant, with full chain‑of‑custody certification since 2009
Member of Timber Development UK and Scottish Timber Trade Association, adhering to responsible purchasing codes
Zero‑tolerance approach to modern slavery, including supplier training under the Modern Slavery Act