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Customer Service Representative (CSR)
Msi
Provide in-person and remote customer service, manage orders, and coordinate showroom logistics
9d ago
$40,000 - $54,396
Junior (1-3 years)
Full Time
Cincinnati, OH
Onsite
Company Size
2,000 Employees
Service Specialisms
Construction services
Project Management
Consulting
Design
Turnkey
Technical Services
Engineering
Architecture
Sector Specialisms
Residential
Commercial
Industrial
Hardscaping
Kitchen
Bathroom
Flooring
Countertops
Role
What you would be doing
customer service
order management
logistics coordination
inventory monitoring
showroom maintenance
product sampling
- Build and nurture strong customer relationships.
- Stay informed about company products and services.
- Retrieve and bring product samples to customers in the showroom
- Accurately maintain customer contact information and transaction records.
- Process sales transactions, payments, and generate sales orders.
- Ensure showroom displays are maintained to the highest standards.
- Schedule deliveries and coordinate logistics for material shipments.
- Maintain marketing materials for easy customer access.
- Address customer issues related to transactions, deliveries, and products
- Assist customers in selecting the appropriate products for their needs.
- Support trade customers by understanding their project needs and recommending suitable MSI materials.
- Collaborate with Sales Representatives to keep account transactions and inventory up to date.
- Monitor stock levels to ensure efficient processing of customer orders.
- Answer inbound sales calls and proactively make outbound calls.
- Follow up with customers on quotes, inquiries, and sales opportunities.
- Create shipping orders and packing lists.
- Provide exceptional customer service through phone, email, and in-person interactions.
- While performing the duties of this job, the employee is regularly required to use their hands to handle objects, tools, or controls; reach with their hands and arms; and communicate verbally. The employee frequently sits and may occasionally stand or walk.
What you bring
outlook
excel
high school
customer service
communication
spanish
- Intermediate skills in MS Outlook, Word, and Excel.
- High School Diploma required; some college coursework preferred.
- The employee must occasionally lift, pull and move up to 25 pounds. Specific vision abilities required by this job include close vision.
- Attentive to customer needs and details.
- Proven ability to manage multiple tasks simultaneously.
- Strong communication skills with a positive, solution-oriented approach.
- Minimum of 1 year of customer service experience.
- Proficient with PCs and navigating a multi-window environment.
- Bilingual (Spanish) preferred.
- Strong math skills and the ability to perform quick calculations.
- Referral, Holiday, and Annual Bonuses
- Paid Time Off
- Charitable donation matching programs
- Free, company-sponsored 1-on-1 tutoring for children/dependents of MSI employees in grades k-12, including free tutoring for SAT and ACT tests
- Company-paid Life Insurance
- Medical, Dental, and Vision Insurance
- Tuition Reimbursement
- Traditional and Roth 401(k) plans with company matching contributions
- Annual pay increases
- Company-paid Short Term and Long Term disability
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
40+ Years
Experience as a Distributor
The company has built a reputation for excellence over four decades.
- Provides top-tier materials for both residential and commercial projects.
- Wide selection of natural stone, quartz, porcelain, and other surfacing products.
- Works on large-scale projects, from luxury homes to commercial properties and retail spaces.
- Products featured in a variety of architectural styles, providing timeless beauty and functionality.
- Headquartered in the United States but serves customers globally, offering personalized service and logistics.
- Committed to quality and customer satisfaction, becoming a trusted partner in the construction industry.
- Start fresh every day – stay humble, open-minded, and ready for our next challenge.
- Make dreams real – entrepreneurial and innovative; bring new ideas to market.
- Here to serve today – execute to give clients exactly what they need, when they need it.
- Partner for the long term – fair, honest, respectful, and solution-oriented.
- Hard work gets us there together – rely on each other and follow through.
- Be creative – innovative, curious, continuously improving.
- Be savvy – professional, smart, knowledgeable, always learning.
- Be flexible – open-minded, adaptable, entrepreneurial.
- Be cooperative – listen, collaborate, respond.
95%
Stone Tile Suppliers Converted
Converted over 95% of stone tile suppliers to use recycled cardboard packaging instead of Styrofoam.
90%
Suppliers Switched
Switched over 90% of suppliers from wood crates to palletized packaging.
70% Reduction
Wood Usage Reduced
Reduced wood usage by over 70% per pallet through palletized packaging.
1.3 GWh
Annual Solar Energy
Solar installations generate approximately 1.3 GWh of energy annually.
- Designed reusable, resizable pallets to increase reuse up to fourfold per pallet.
- Implemented paperless initiatives using iPads in warehouses to eliminate fulfillment paperwork.
- Installed solar panels and electric forklifts in several warehouse locations; aiming for 90% electric forklifts by end of 2024.
- MSI products certified GREENGUARD Indoor Air Quality, GREENGUARD Children & Schools, FloorScore, WaterSense, and NSF.
- Q Premium Natural Quartz is non‑toxic, recyclable, long‑lasting, low‑VOC, and certified LEED, GREENGUARD, NSF, Kosher.
- Material fact sheets use life‑cycle data for green building transparency.
- Commitment to shrink emissions, waste, and carbon footprint across processes; part of corporate ESG strategy.
~1.6M lives
Global Workforce Impact
The company's operations positively impact approximately 1.6 million lives worldwide.
- Pay Equality Policy ensures compensation reflects employee value regardless of gender or ethnicity.
- Fosters inclusion in decision‑making: every voice and thought included in business decisions.
- Certified as a nationally recognized minority supplier; recipient of Supplier Diversity Award from major home‑improvement retailer.
- Supports global workforce: operations support over 400,000 jobs.
- Internal whistleblower policy protects confidentiality for reporting concerns.
- No publicly available gender breakdowns or specific gender representation statistics.
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