EV Charging Technical Support Specialist at Abb E-Mobility in Charlotte, NC | USD35-39 | Kablio

Role

Description

technical support

remote troubleshooting

scope assessment

issue triage

sla compliance

customer service

Provide first and second-level telephone Technical Support as assigned, including conducting initial assessments and remote troubleshooting. Adhere to case management procedures and keep customers updated on the progress.
Assess and define the scope of work for dispatching to Customer sites or Field Service Engineering team to investigate issues and rectify technical problems effectively.
Collaborate with internal teams for issue triage and escalate cases as necessary, contributing to the development and implementation of an escalation process.
Ensure compliance with Service Level Agreements (SLAs) and maintain timely updates and tracking of call status and information in the customer support database to effectively manage and meet customer expectations.
Uphold excellent customer service standards by actively listening to customers, understanding their needs, prioritizing service calls, and ensuring timely closure of all service requests.

Requirements

salesforce

linux

power electronics

ev charging

bachelor's

customer service

Experience with CRM platforms like Salesforce preferred.
Ability and willingness to travel up to 15% domestically, primarily for training or projects related to EV Charger testing or product development.
Proficient English communication skills essential; French-Canadian bilingualism advantageous.
Technical proficiency with repair troubleshooting, particularly with Linux-based systems and power electronics, ideally within Electric Vehicle (EV) charging, Uninterruptible Power Sources (UPS), or Variable Speed Drives (VSD). Experience in EV Charger support preferred.
Must possess valid work authorization for employment with ABB in the US.
Minimum high school diploma required, with at least 2 years of experience in technical support within a hardware troubleshooting environment; Bachelor’s degree preferred.
Strong customer relationship skills essential, capable of projecting confidence and knowledge about supported products and service/problem resolution processes, including SLAs.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Over 1M Chargers

Charger Deployments

The company has deployed over a million EV chargers globally, including 50,000+ DC fast units, facilitating seamless expansion across markets.

1,000 hp

Electric Prototype Power

Developed a groundbreaking 1,000-horsepower electric NASCAR prototype, showcasing extreme capabilities in charging technology.

Born from ABB’s electrification division, the company emerged as an independent EV‑charging specialist.
It delivers reliable DC charging—from compact units to megawatt systems—across 109 countries.
Projects range from highway fast‑charging hubs to fleet depots and electric bus corridors.
Their MCS1200 megawatt charger sets new benchmarks in logistics and heavy transport solutions.
They’ve partnered with major OEMs like MAN for next‑gen charging in trucking and commercial vehicles.
Innovative design and engineering drive rapid rollouts—new A400 charger features liquid‑cooled CCS cables.

Culture + Values

Innovation: Delivering innovative solutions that drive the transition to sustainable e-mobility.
Customer Focus: Providing value and solving problems for our customers with the highest standards of quality.
Integrity: Acting ethically, building trust with stakeholders and doing the right thing.
Collaboration: Working together across teams and functions to achieve common goals.
Sustainability: Driving a sustainable future through e-mobility solutions.

Environment + Sustainability

2030 Net Zero

Ambitious Climate Goal

The company aims to achieve net-zero emissions by 2030, reflecting a strong commitment to reducing its environmental impact.

Creating products designed for energy efficiency and sustainable use.
Ongoing efforts to reduce emissions in both product offerings and operations.
Commitment to deploying energy-efficient EV chargers globally.
Emphasizing recycling and reusing materials to minimize environmental impact.

Inclusion & Diversity

A commitment to achieving gender balance across all levels of the organization.
Creating an inclusive culture where diverse perspectives are valued and encouraged.
Ensuring equal opportunities for all employees regardless of gender, background, or identity.

Articles

Service Packages

Asset Management

Careers at ABB E‑mobility

Role

Description

technical support

remote troubleshooting

scope assessment

issue triage

sla compliance

customer service

Provide first and second-level telephone Technical Support as assigned, including conducting initial assessments and remote troubleshooting. Adhere to case management procedures and keep customers updated on the progress.
Assess and define the scope of work for dispatching to Customer sites or Field Service Engineering team to investigate issues and rectify technical problems effectively.
Collaborate with internal teams for issue triage and escalate cases as necessary, contributing to the development and implementation of an escalation process.
Ensure compliance with Service Level Agreements (SLAs) and maintain timely updates and tracking of call status and information in the customer support database to effectively manage and meet customer expectations.
Uphold excellent customer service standards by actively listening to customers, understanding their needs, prioritizing service calls, and ensuring timely closure of all service requests.

Requirements

salesforce

linux

power electronics

ev charging

bachelor's

customer service

Experience with CRM platforms like Salesforce preferred.
Ability and willingness to travel up to 15% domestically, primarily for training or projects related to EV Charger testing or product development.
Proficient English communication skills essential; French-Canadian bilingualism advantageous.
Technical proficiency with repair troubleshooting, particularly with Linux-based systems and power electronics, ideally within Electric Vehicle (EV) charging, Uninterruptible Power Sources (UPS), or Variable Speed Drives (VSD). Experience in EV Charger support preferred.
Must possess valid work authorization for employment with ABB in the US.
Minimum high school diploma required, with at least 2 years of experience in technical support within a hardware troubleshooting environment; Bachelor’s degree preferred.
Strong customer relationship skills essential, capable of projecting confidence and knowledge about supported products and service/problem resolution processes, including SLAs.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Over 1M Chargers

Charger Deployments

The company has deployed over a million EV chargers globally, including 50,000+ DC fast units, facilitating seamless expansion across markets.

1,000 hp

Electric Prototype Power

Developed a groundbreaking 1,000-horsepower electric NASCAR prototype, showcasing extreme capabilities in charging technology.

Born from ABB’s electrification division, the company emerged as an independent EV‑charging specialist.
It delivers reliable DC charging—from compact units to megawatt systems—across 109 countries.
Projects range from highway fast‑charging hubs to fleet depots and electric bus corridors.
Their MCS1200 megawatt charger sets new benchmarks in logistics and heavy transport solutions.
They’ve partnered with major OEMs like MAN for next‑gen charging in trucking and commercial vehicles.
Innovative design and engineering drive rapid rollouts—new A400 charger features liquid‑cooled CCS cables.

Culture + Values

Innovation: Delivering innovative solutions that drive the transition to sustainable e-mobility.
Customer Focus: Providing value and solving problems for our customers with the highest standards of quality.
Integrity: Acting ethically, building trust with stakeholders and doing the right thing.
Collaboration: Working together across teams and functions to achieve common goals.
Sustainability: Driving a sustainable future through e-mobility solutions.

Environment + Sustainability

2030 Net Zero

Ambitious Climate Goal

The company aims to achieve net-zero emissions by 2030, reflecting a strong commitment to reducing its environmental impact.

Creating products designed for energy efficiency and sustainable use.
Ongoing efforts to reduce emissions in both product offerings and operations.
Commitment to deploying energy-efficient EV chargers globally.
Emphasizing recycling and reusing materials to minimize environmental impact.

Inclusion & Diversity

A commitment to achieving gender balance across all levels of the organization.
Creating an inclusive culture where diverse perspectives are valued and encouraged.
Ensuring equal opportunities for all employees regardless of gender, background, or identity.

Articles

Service Packages

Asset Management

Careers at ABB E‑mobility