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Iteris, Inc.

Customer Service Representative

Company logo
Iteris, Inc.
Provides intelligent transportation systems, traffic management, and data analytics solutions.
22d ago
$1,750
Expert & Leadership (13+ years), Junior (1-3 years)
Full Time
Salem, VA
Hybrid
Company Size
700 Employees
Service Specialisms
Traffic signal coordination
Data analysis
Engineering
Intelligent transportation systems
Commercial vehicle operations
Connected vehicle enablement
Automated vehicle enablement
Advanced traveller information systems
Sector Specialisms
Smart Mobility
Transportation Infrastructure
Traffic Management
Traffic Safety
Mobility Consulting
Telecommunications
Media
Traffic Management Center (TMC) Design
Role
What you would be doing
work order systems
answering questions
emergency support
guided responses
  • Communicate primarily via phone and email, while also using tools like work order systems and online resources (e.g., VA 511)
  • Be a friendly voice and helpful guide for citizens and visitors with questions about VDOT projects, services, and resources
  • Support emergency operations when needed—this role is essential during events like severe weather or natural disasters
  • Provide clear, accurate information using established guidelines to ensure consistent and timely responses
What you bring
communication skills
customer service
attention detail
extended hours
work ethic
microsoft office
  • Excellent communication skills—both written and verbal
  • A background in customer service, especially in a team setting
  • Strong attention to detail and the ability to multitask and stay organized
  • Flexibility to work extended hours, including nights, weekends, holidays, and during emergencies
  • Dependable and punctual with a strong work ethic
  • At least 6 months of experience using Microsoft Office and web browsers
Benefits
  • In-house training programs
  • Disability coverage
  • Life insurance
  • Education assistance program
  • Comprehensive medical, dental, and vision coverage
  • Medical reimbursement plans
  • Generous Paid-Time-Off [PTO] benefits
  • 401(k) with immediate matching and no vesting period
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
  • Founded with a mission to improve mobility and safety on roads and highways.
  • Focused on integrating data, technology, and advanced analytics for smarter transportation.
  • Offers solutions in traffic management, transportation infrastructure, and data analytics.
  • Known for developing innovative intelligent transportation systems (ITS) for cities and municipalities.
  • Works with government agencies, public-sector clients, and private industry to improve road efficiency.
  • Pioneering in the use of cloud-based platforms for real-time data collection and analysis.
  • Projects span from small local initiatives to large-scale national systems that improve driver safety and reduce congestion.
  • Leads in adaptive traffic signal systems, allowing for dynamic control based on real-time traffic conditions.
Culture + Values
  • Continuously pushing the boundaries to bring innovative solutions to the transportation industry.
  • Working together to achieve shared goals and deliver results.
  • Focusing on the needs of customers to provide exceptional solutions and services.
  • Upholding strong ethical standards and doing what’s right, even when no one is watching.
  • Taking ownership of responsibilities and commitments, delivering on promises.
Environment + Sustainability
2050
Carbon Neutrality
Aim to achieve carbon neutrality, significantly reducing environmental impact and contributing to global sustainability goals.
  • Committed to reducing environmental impacts through innovative technologies.
  • Investing in smart transportation systems that reduce carbon emissions and energy consumption.
  • Promoting sustainable transportation and improving traffic flow to reduce environmental footprint.
Inclusion & Diversity
  • Fostering a diverse and inclusive workforce to reflect the global community we serve.
  • Ensuring equal opportunities for all employees, with a focus on recruitment, development, and retention.
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