Associate General Manager

Description

• Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round-the-clock team
• Oversee operations in-person 4-5 days a week; the business needs may dictate a need for early mornings or evenings at times
• Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
• Manage the on-site daily operations of Via’s service on behalf of our partner
• Develop clear metrics for the team and visibility into results against KPIs and priorities to the on a weekly basis
• Manage the full employee lifecycle for drivers — scheduling, PTO approvals, daily inquiries, performance conversations, and adherence to workplace policies.
• Be the face of the operation; develop relationships with unions, driver partners, customers, community leaders, and local organizations
• Liaise closely with Via senior management and Via’s external partners
• Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations
• Manage driver work schedules to ensure the appropriate amount of vehicles are in service at any given time to meet demand expectations
• Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment.

Requirements

• You are a savvy and tactful communicator: you intuitively find the right tone in every situation
• You are an independent self-starter, you thrive in fast-paced environments and feel comfortable with a very high level of responsibility
• You are effective at managing multiple tasks simultaneously; you can delegate, prioritize, and take responsibility
• Experienced operations manager, with a minimum of 4-6 years of experience and hold a Bachelor's degree
• You have a proven track record of managing teams and developing people - you know how to motivate and get the best work out of every person who you work with
• Based in the Fort Wayne area or willing to relocate
• You are an experienced and exceptional leader: people love working with you and for you, and you have extensive experience leading support teams

Benefits

• We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.
• This is a fully in-person position with the expectation that you will be onsite 4-5 days per week.**
• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
• Salary Range: $80,000 - $110,000 / year

Training + Development

Interview process

Visa Sponsorship

Security clearance