Case Manager (Scatter Site Bronx)

Description

Case managers work with an assigned caseload, delivering individual and group services, maintaining safety and security of resident apartments, and providing excellent customer service. They develop and document service plans, conduct assessments, lead rehabilitation groups, escort clients to appointments, and coordinate community activities. In addition, they manage crises, use de‑escalation techniques, report incidents, and ensure compliance with program policies.

• Provide support services to an assigned resident caseload.
• Interact appropriately with residents and serve as a role model.
• Implement individual service plans to achieve rehabilitation goals.
• Maintain accurate case records, progress notes, and service plans per PCMH policies.
• Deliver instruction and services across 11 categories through modeling, guidance, and support.
• Conduct various resident assessments (functional, employment, nicotine, substance abuse, etc.).
• Provide counseling to clients/residents as needed.
• Lead recreational, counseling, and rehabilitation groups.
• Escort clients to medical, benefit, or other appointments.
• Coordinate and participate in community activities.
• Manage crises, intervene to reduce risk, notify supervisors, and document events.
• Assess and respond to resident situations using de‑escalation techniques.
• Report crises, incidents, and emergencies promptly to clinical staff and complete incident reports.
• Perform apartment inspections and assist clients with maintenance and repair issues.
• Participate in residential staff meetings.
• Follow personnel and residential policies and procedures per PCMH manuals.

Requirements

Candidates must possess knowledge of Microsoft Office and Foothold AWARDS, strong customer service and interpersonal skills, and effective oral and written communication. They should demonstrate good judgment, time‑management abilities, and the capacity to remain calm during emergencies, resolve conflicts, and network with community resources. A bachelor’s degree in a human‑service discipline and at least two years of relevant case management or counseling experience is required; an associate degree with five or more years of experience may also be considered.

• Knowledge of Microsoft Office.
• Knowledge of Foothold AWARDS.
• Strong customer service skills.
• Excellent interpersonal skills and ability to relate to residents.
• Strong oral and written communication skills.
• Effective time‑management ability.
• Ability to assess, respond, and de‑escalate resident situations.
• Ability to remain calm and focused in emergency situations.
• Conflict resolution and teamwork skills.
• Ability to develop and network with community resources.
• Minimum bachelor's degree in Human Services (or related) with at least two years of case manager/counselor experience.
• Associate degree acceptable with five or more years of relevant experience.

Benefits

The Scatter Site Case Manager position is located at 177th Scatter BRSC in the Bronx, NY, and is a full‑time role requiring a four‑year degree. The hourly salary ranges from $27.58 to $31.26. The primary purpose of the role is to provide supportive counseling that helps residents achieve both short‑ and long‑term goals while also delivering crisis intervention as needed.

Training + Development

Interview process

Visa Sponsorship

Security clearance