Technical Adoption Specialist, Forma

Description

The Technical Adoption Specialist group focuses on maximizing success and return on investment for strategic customers. Responsibilities include delivering live coaching sessions, acting as a technical trusted advisor, building and maintaining packaged service offerings, conducting discovery meetings, and delivering digital content such as webinars.

• Deliver live coaching sessions to drive Autodesk solution adoption.
• Serve as a technical trusted advisor, demonstrating product expertise to achieve customer business outcomes.
• Build, maintain, and deliver packaged service offerings that increase customer success and new product adoption.
• Conduct discovery meetings to assess customer needs, pain points, and desired outcomes.
• Produce and present digital content, including 1:Many webinars, to support end‑user adoption.
• Develop and update digital assets following CTS quality standards to address specific customer challenges.
• Design and manage a packaged service catalog to enhance customer success.

Requirements

Autodesk Customer Success is seeking highly motivated trusted advisors to help customers optimize product investment and achieve measurable business outcomes. The role requires experience with Forma, Revit, and Construction Engineering, supporting a broad range of technologies in large‑scale environments. The specialist will work closely with medium and large enterprise customers worldwide as part of the Technical Adoption and Success group within the Customer Technical Success team.

Candidates must have advanced knowledge of architectural, construction, and engineering industry workflows, a bachelor’s degree or equivalent experience, and expert proficiency with Autodesk Revit and Autodesk Construction Cloud in production settings. Additional familiarity with the Autodesk Forma Platform, strong public‑speaking abilities, flexibility, quick learning, and fluency in English are required.

Preferred qualifications include strong communication skills, the ability to build relationships at all levels, expertise with Autodesk Forma Platform and Revit or Autodesk Construction Cloud, technical consulting or project delivery experience with large demanding clients, and a collaborative team mindset.

• Possess advanced knowledge of architectural, construction, and engineering workflows.
• Hold expert proficiency with Autodesk Revit and Autodesk Construction Cloud in production environments.
• Familiarity with Autodesk Forma Platform and strong public‑speaking/presentation skills.
• Demonstrated flexibility, rapid learning ability, and fluency in English.
• Strong communication and relationship‑building skills at all organizational levels.
• Experience in technical consulting or project delivery for large, demanding clients.

Benefits

The company offers flexible work options, with most roles being hybrid or remote, to support employee preferences. Existing Autodesk contractors or consultants are encouraged to apply internally.

• Benefit from Autodesk’s flexible hybrid or remote work arrangements.
• Work in a diverse, inclusive, equal‑opportunity environment.

Training + Development

Interview process

Visa Sponsorship

Security clearance