Senior Client Support Advisor at Wates Group in Manchester, England, United Kingdom | Kablio

Role

Description

kpi monitoring

data entry

client support

work scheduling

cafm updates

compliance reporting

Monitor service delivery against KPIs and SLAs, escalating issues where necessary.
Provide administrative support to the wider team, including data entry, reporting, and document management.
Act as the first point of contact for client queries, ensuring timely and professional responses.
Support the planning and scheduling of works, liaising with internal teams and subcontractors.
Maintain accurate records and updates within CAFM systems.
Assist with compliance documentation and reporting.

Requirements

communication

microsoft office

cafm

multitasking

client support

fm

Strong communication and interpersonal skills.
Proficiency in Microsoft Office and CAFM systems.
Ability to manage multiple tasks and prioritise effectively.
Previous experience in a client support, helpdesk, or service coordination role (FM or property services background desirable).

Benefits

Opportunities for career development and training.
A supportive and inclusive working environment.
Competitive salary and benefits package.
The chance to be part of a dynamic team delivering essential services across the region.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

basic disclosure and barring service (dbs) check at offer stage.
additional pre‑employment checks may be required.

Company

Overview

Over 120 Years

Years in Operation

The company has been operational for over a century, showcasing extensive experience in construction and property services.

Provides integrated solutions across sectors like residential, commercial, and infrastructure.
Has played a pivotal role in delivering some of the UK's most notable projects, including landmark developments and large-scale infrastructure projects.
Committed to innovation in construction techniques and sustainable building practices.
Notable projects include iconic residential communities, advanced industrial facilities, and complex public sector developments.
Collaborates with government entities, private sector clients, and developers in long-term partnerships.
Remains a family-owned company, upholding a legacy of trust, quality, and commitment to the built environment.

Culture + Values

Reimagining places for people to thrive.
Thriving places: Working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
Thriving planet: Protecting nature and taking action on climate change by collaborating and innovating with our partners.
Thriving people: Creating opportunities and relationships so that everyone who works for and with us feels included, invested in and treated with care.

Environment + Sustainability

90% Reduction

Scope 1 and 2 Emissions

Target to reduce absolute Scope 1 and 2 emissions by 90% by 2045, following a 46.2% reduction by 2030 from the 2019 baseline.

98% Scope 3

Emission Source Breakdown

98% of total emissions are attributed to Scope 3, with 89% from purchased goods and services.

46%

Mid-Term Emissions Cut

A 46.2% reduction in absolute Scope 1 and 2 emissions by 2030 compared to the 2019 baseline.

99% Recycling

Waste Diversion Rate

Currently recycling or diverting over 99% of waste from operations.

Net zero carbon company by 2045 (Scope 1, 2 and 3 emissions) with SBTi validation.
Carbon neutral for Scope 1 and 2 emissions by 31 December 2025.
Achieve Biodiversity Net Gain of 20% on measurable projects (double the national minimum).
Zero waste from operations by 2045.
Eliminate waste and carbon from on-site operations and vehicles by 2025.
Engage 89% of suppliers (by emissions) to have SBTi-aligned targets by end of 2027.
Zero Carbon Sites programme: reduce diesel, use battery systems, transition to electric or green hydrogen plant.

Inclusion & Diversity

24.9% gender pay gap

Gender Pay Gap Progress

The company reports a 24.9% mean gender pay gap in 2021, showing improvement from 30.3% in 2020.

8 weeks paternity leave

Parental Leave Policy

The company offers fully paid maternity leave, 8 weeks paid paternity/partner leave, and enhanced shared parental and adoption leave.

Fair Treatment: Everyone is treated with fairness and respect; they can speak up and be listened to.
Fair Opportunity: Everyone has fair access to development and progression with equity in pay.
Fair Hiring: Hire the best person from a diverse pool, challenging perceptions that prevent talent joining.
Disability Confident employer: inclusive recruitment, reasonable adjustments, support for disabled colleagues.
Awards: Working Families Best Practice Awards (Best for Fathers, Best for All Families); Times Top 50 Employers for Women; Construction News’ Award for Diversity and Inclusion Excellence.

Articles

Careers at Wates

Our Projects

Wates Sustainability

Company

Overview

Over 120 Years

Years in Operation

The company has been operational for over a century, showcasing extensive experience in construction and property services.

Provides integrated solutions across sectors like residential, commercial, and infrastructure.
Has played a pivotal role in delivering some of the UK's most notable projects, including landmark developments and large-scale infrastructure projects.
Committed to innovation in construction techniques and sustainable building practices.
Notable projects include iconic residential communities, advanced industrial facilities, and complex public sector developments.
Collaborates with government entities, private sector clients, and developers in long-term partnerships.
Remains a family-owned company, upholding a legacy of trust, quality, and commitment to the built environment.

Culture + Values

Reimagining places for people to thrive.
Thriving places: Working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
Thriving planet: Protecting nature and taking action on climate change by collaborating and innovating with our partners.
Thriving people: Creating opportunities and relationships so that everyone who works for and with us feels included, invested in and treated with care.

Environment + Sustainability

90% Reduction

Scope 1 and 2 Emissions

Target to reduce absolute Scope 1 and 2 emissions by 90% by 2045, following a 46.2% reduction by 2030 from the 2019 baseline.

98% Scope 3

Emission Source Breakdown

98% of total emissions are attributed to Scope 3, with 89% from purchased goods and services.

46%

Mid-Term Emissions Cut

A 46.2% reduction in absolute Scope 1 and 2 emissions by 2030 compared to the 2019 baseline.

99% Recycling

Waste Diversion Rate

Currently recycling or diverting over 99% of waste from operations.

Net zero carbon company by 2045 (Scope 1, 2 and 3 emissions) with SBTi validation.
Carbon neutral for Scope 1 and 2 emissions by 31 December 2025.
Achieve Biodiversity Net Gain of 20% on measurable projects (double the national minimum).
Zero waste from operations by 2045.
Eliminate waste and carbon from on-site operations and vehicles by 2025.
Engage 89% of suppliers (by emissions) to have SBTi-aligned targets by end of 2027.
Zero Carbon Sites programme: reduce diesel, use battery systems, transition to electric or green hydrogen plant.

Inclusion & Diversity

24.9% gender pay gap

Gender Pay Gap Progress

The company reports a 24.9% mean gender pay gap in 2021, showing improvement from 30.3% in 2020.

8 weeks paternity leave

Parental Leave Policy

The company offers fully paid maternity leave, 8 weeks paid paternity/partner leave, and enhanced shared parental and adoption leave.

Fair Treatment: Everyone is treated with fairness and respect; they can speak up and be listened to.
Fair Opportunity: Everyone has fair access to development and progression with equity in pay.
Fair Hiring: Hire the best person from a diverse pool, challenging perceptions that prevent talent joining.
Disability Confident employer: inclusive recruitment, reasonable adjustments, support for disabled colleagues.
Awards: Working Families Best Practice Awards (Best for Fathers, Best for All Families); Times Top 50 Employers for Women; Construction News’ Award for Diversity and Inclusion Excellence.

Articles

Careers at Wates

Our Projects

Wates Sustainability