Senior Debt Recovery Specialist
Yü Group Plc
Recover B2B debts for energy customers, managing complex accounts and disputes.
9 days ago ago
£28,000 - £32,000
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Leicester, England, United Kingdom
Hybrid
Company Size
472 Employees
Service Specialisms
Utilities
Energy
Sustainability
Engineering
Water Services
Infrastructure
Sector Specialisms
Gas
Electricity
Water
Energy
Utility Solutions
Commercial Electricity
Commercial Gas
Commercial Water
Role
What you would be doing
debt investigation
risk assessment
trend analysis
client contact
dispute resolution
account recovery
- Manage complex and high-value cases—carry out thorough investigations, negotiate confidently, and recover outstanding balances.
- Analyse debt trends, monitor team performance, and deliver insightful reports to senior management.
- Collaborate with the Legal and Customer Service teams to resolve disputes efficiently and professionally.
- Take full ownership of overdue commercial accounts by contacting clients via telephone, email, and written correspondence.
- Assess the underlying causes of non-payment, evaluate risk, and propose appropriate preventative strategies.
What you bring
3+ years
b2b recovery
energy
financial services
commercial mindset
communication
- Extensive Experience – A minimum of 3 years’ proven experience in B2B debt recovery, ideally within Energy or Financial Services.
- Commercial Mindset – You understand the balance between business needs and customer care.
- Personable and Polite – Respect and professionalism come naturally.
- Smart Decision-Maker – Calm under pressure with a razor-sharp judgment.
- Communication – Confident, clear, and professional in all interactions.
- Structured bonus – Opportunity to earn £1250 every 3 months.
- Dynamic environment – No two days are the same, and your contributions will be noticed.
- Training and development opportunities to Supervisory and Management positions
- Training and development opportunities to spend time in our sister business Yu Smart
- New modern facilities
- Refer a friend payment
- Appointment allowance
- Day off on your birthday
- 24 days annual leave + bank holidays
- Company sick pay (subject to length of service)
- 3 days additional annual leave if you get married/civil partnership etc.
- Holiday buy – up to 5 additional days
- Annual salary review
- Death in service and critical illness cover
- Intuitive – You can spot the difference between ‘can’t pay’ and ‘won’t pay’ from a mile off.
- Career growth – Be part of a rapidly scaling organisation with real development opportunities.
- Long service recognition
- Employee Assistance Programme
- Generous bonus scheme based on individual and team performance
- Enhanced paternity, maternity and adoption policies
- Supportive team – Work with friendly, like-minded professionals in a growing business.
Information not given or found
Interview process
Information not given or found
Visa Sponsorship- no visa sponsorship; only candidates with indefinite uk right to work may apply.
Information not given or found
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Company
Overview
£645.5 M
Annual Revenue FY24
The company reported significant financial growth with £645.5 million in revenue for the fiscal year ending in 2024.
£730–760 M
Revenue Guidance for 2025
The company has set ambitious targets, guiding revenue to between £730 million and £760 million for the upcoming year.
53k to 88k
Meter Points Growth
The company expanded its meter points significantly, increasing from approximately 53,000 to 88,000 in a single year.
2.7%
Market Penetration
With a market size of £50 billion, the company currently captures 2.7% of the addressable market, indicating strong growth potential.
- A five‑year hedging agreement with Shell supports commodity sourcing and strengthens operating stability.
- They also install EV charging solutions alongside smart meters—blending tech‑led utility services with emerging infrastructure.
- We are passionate about our customers and strive to meet or exceed their expectations on every experience
- We work together seamlessly across boundaries to meet the needs of our customers and to help our Company win
- We are trusted and accountable to uphold the highest standards of integrity in all our actions
- We use our imagination to drive innovation through a continuous learning mindset
2050
Net Zero Alignment
Aligned with UK government's net-zero target, focusing on sustainability goals.
274 GWh
Green Electricity Supplied
Supplied 274 gigawatt-hours of pure green electricity in 2024, contributing to renewable energy use.
73 GWh
Green Gas Supplied
Provided 73 gigawatt-hours of green gas in 2024, supporting sustainable energy practices.
2021
Carbon-Neutral Gas Plan
Launched a carbon-neutral gas plan, offsetting emissions through recognized schemes.
- SMETS2 smart metre rollout accelerating across eligible customers
- Leicester office built with state‑of‑the‑art energy efficiency features
- Employee incentives for sustainable transport and EV‑charger installations
- Energy efficiency support including reports and guidance for business customers
- Ongoing framework: assess, measure, communicate, continuous improvement across Product/People/Planet pillars
- Diversity and inclusion embedded in recruitment—equal opportunities employer
- Disability Confident Employer status held
- Regular colleague engagement surveys and briefings to involve and listen
- Fair and consistent reward packages
- University placements, apprenticeships and internal talent programmes to drive diverse talent pipeline
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