Night Auditor

Description

• Communicate effectively with other departments regarding guest needs, maintenance issues, and operational concerns.
• Maintain a clean, organized, and professional front desk environment.
• Perform all specified day-closing and night audit procedures to prepare the hotel for the next business day, including preliminary reconciliations, detailing transactions, and submitting final reports to accounting and applicable profit centers.
• Reconcile cashier reports with the restaurant system each night, researching, resolving, and posting any unresolved tickets from day shifts.
• Manage differing personalities within the property, the resort, and the community
• Prepare, review, and distribute accurate daily financial and operational reports for hotel management.
• Balance and audit room revenue, food and beverage revenue, banquet revenue, cashier reports, and guest and house accounts to ensure accuracy; maintain and post daily balances in accordance with established procedures.
• Accurately post charges, collect and verify methods of payment, process payments, and address guest billing inquiries or discrepancies.
• Adhere to all company policies, procedures, and cash-handling guidelines.
• Greet and interact with guests in person and over the phone, delivering exceptional, personalized customer service in alignment with Epicurean Hotel standards.
• Monitor hotel activity during overnight hours to ensure guest safety and security; report any suspicious activity or unusual items in guest rooms or common areas to hotel leadership and/or the loss prevention team.
• Respond to and resolve guest inquiries, requests, and concerns promptly and professionally using established empowerment guidelines.
• Process overnight check-ins, check-outs, reservations, and mobile arrivals by assigning rooms, producing room keys, escorting guests when appropriate, and assisting with luggage as needed.
• Work on multiple tasks, making appropriate progress toward deadlines
• Maintain the highest degree of confidentiality

Requirements

• Basic accounting or auditing experience is a plus.
• Corrected vision to normal range
• High school diploma or equivalent required.
• Able to work independently, take direction, and provide direction to others
• Ability to work effectively in stressful, high-pressure situations
• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
• Ability to sit or stand for extended periods of time
• Strong attention to detail and accuracy with numbers.
• Make sound judgments quickly
• Ability to communicate clearly
• Ability to lift and pull 50 lbs.
• Ability to work overnight shifts in a fast-paced hotel environment.
• Strong communication skills, both verbal and written
• Prior hotel front desk, night audit, or hospitality experience preferred.
• Proficiency with hotel property management systems (PMS) and basic computer applications (Microsoft Office, email, etc.).
• Ability to remain calm, professional, and solution-oriented in all situations.
• Ability to work long hours as needed
• Ability to work overnight shifts, weekends, and holidays as required.
• Integrity and discretion when handling confidential information.
• Ability to take initiative and work independently with minimal direction
• Strong time management and organizational skills.
• Excellent customer service and interpersonal skills.
• Ability to bend

Benefits

• Medical, Dental, & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Holiday Pay | Career Training & Development Opportunities | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees
• All above-listed benefits, except for Medical Insurance and Holiday Pay
• Part-time Associate Benefits
• Full-time Associate Benefits
• On-Call Associate Benefits
• Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees

Training + Development

Interview process

Visa Sponsorship

Security clearance