House Attendant / Houseperson / Public Area Attendant

Description

• Assist in the restocking and reorganizing the housekeepers’ carts daily
• Assist with banquet function of the hotel to include set up of tables and chairs
• Report any irregular behavior from guests in public areas and/or in rooms
• Keep stairwells and ice machine areas free from debris
• Work on multiple tasks, making appropriate progress towards deadlines
• Manage differing personalities within the office, the hotel, and the community
• Take care of any guest's special requests for pre-arrival e.g. foam pillows, extra towels
• Follow all hotel policies and procedures as outlined in the team member handbook
• Report any suspicious activity or unusual items in room
• Assist Operations with VIP arrivals
• Clean inside the elevators and polish elevator tracks and landings
• Maintain the highest degree of confidentiality
• Assist guest with any special's requests
• Ensure successful performance assisting guests with an exceptional experience to ensure high performing scores on the GSS according to Marriott
• Follow scheduled shifts and follow break and lunch requirements
• Maintain cleanliness and order of work area such as closets, carts, and housekeeping office
• Maintain guest confidentiality following all hotel procedures
• Sweep and/or vacuum hallways daily
• Maintain all hallways to ensure they are free from dust and/or scuffs, windowsills, door frames and base boards
• Distribute the necessary items to the assigned housekeepers
• Strip the rooms in preparation for cleaning
• Assist with the maintenance of the mini bar selections to par levels
• Report any light outages, broken equipment, or room disparities to manager paying close attention to hallway areas
• Maintain closets in order and keep par levels to standard

Requirements

• Able to work independently, take direction, and provide direction to others
• Evening and weekend availability is required. This role is primarily 2nd shift.
• Ability to lift / push / pull 50 lbs.
• Ability to interact with guests and share hotel knowledge using personalization, such as using the guest name
• Ability to work effectively in stressful, high pressure situations
• Excellent communication skills, both verbal and written
• Excellent customer service skills
• Evening and weekend availability is required
• Ability to use technology e.g. tablets, iPads
• Ability to squat and bend
• Professional communication while using technology
• Ability to communicate with manager on inventory needs e.g. amenities, pillow cases, bed linen, robes, etc.
• Ability to communicate clearly
• Corrected vision to normal range
• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
• Ability to stand for extended periods of time
• Ability to take initiative and handle assignments with limited supervision
• Previous hospitality experience preferred
• Ability to work long hours as needed
• Make sound judgments quickly
• High School diploma or higher

Benefits

• Deep clean on rotational schedule
• All above-listed benefits except for Medical Insurance, Holiday Pay, Tuition Reimbursement
• Medical, Dental, & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Holiday Pay | Career Training & Development Opportunities | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees

Training + Development

Interview process

Visa Sponsorship

Security clearance