Description
workflow design
escrow reporting
file monitoring
kpi tracking
compliance management
system input
This position may supervise other employees.
The Escrow Manager will oversee and manage the escrow process for our homebuilding projects, ensuring all transactions are handled efficiently, accurately, and in compliance with relevant regulations. This role requires a detail-oriented professional, with excellent organizational and communication skills, to manage the end-to-end escrow process, from contract signing to the closing of sales transactions.
- Communicate potential closing delays and backlog risks to senior leadership and provide status updates and operational reports to the Division President and clients.
- Ensure departmental activities adhere to corporate policies, industry customs, state statutes, and regulatory standards.
- Design, implement, and manage workflows within the escrow and settlement services department to support timely and efficient transaction closings.
- Prepare and distribute daily, weekly, and monthly escrow reports and deliver closing reports to approved third-party entities as required.
- Offer administrative and operational support to the Vice President of Sales & Marketing.
- Monitor and manage escrow file performance and proactively troubleshoot closing issues to ensure smooth operations.
- Provide exceptional service and timely responses to both internal and external customers.
- Oversee daily operations, including workload distribution during peak periods, ensuring team productivity and service quality.
- Review and validate sales contracts, commission reports, buyer and lender information, and other transaction documentation for accuracy and compliance.
- Maintain accurate electronic file management processes that comply with Department of Real Estate (DRE) requirements and Sarbanes-Oxley (SOX) controls.
- Establish, track, and report on key performance indicators (KPIs) to measure departmental effectiveness and identify areas for improvement.
- Provide ongoing leadership and support to escrow coordinators and ensure effective collaboration across departments such as sales, accounting, purchasing, construction, lending, and title.
- Supervise and provide strategic direction to escrow officers, curative personnel, post-closing staff, and third-party vendors under formal agreements.
- Develop and maintain policies, procedures, and guidelines to enhance quality control, operational efficiency, and compliance.
- Input and maintain accurate escrow information in internal systems (e.g. Newstar, HB1) and oversee earnest money deposit reconciliation.
Requirements
microsoft office
newstar
escrow
3-5 yrs
bachelor's
driver's license
This is primarily a sedentary position. Requires the ability to hear, type and talk. Finger dexterity is required to operate a computer keyboard. The primary work location is a corporate office with low to moderate noise levels. Appropriate business apparel and professional appearance is expected.
A valid driver’s license and active vehicle insurance is required at all times.
- Proficient in Microsoft Office Suite; able to quickly learn and adapt to new software systems. Experience in Newstar and/or HB1 is a plus.
- Proven knowledge of escrow processes, including HUD preparation, closing coordination, disbursements, and post-closing activities.
- Self-motivated, hands-on, and adaptable, with a proactive approach to problem-solving and operational efficiency.
- Minimum of 3–5 years of progressive experience in escrow operations, preferably within the homebuilding or residential real estate development industry.
- Strong interpersonal and communication skills, both written and verbal, with the ability to collaborate effectively across departments and with external partners.
- Experience managing and implementing closing workflows, with a strong understanding of contract assembly and lifecycle tracking from initiation to final closing.
- Exceptional organizational skills and keen attention to detail, with the ability to manage multiple priorities and deadlines in a fast-paced, dynamic environment.
- Bachelor’s degree in business administration or a related field preferred; high school diploma required.
- Demonstrated ability to foster a positive, productive team culture and build strong working relationships at all levels of the organization.
Benefits
In addition to competitive health insurance coverage for team members and their dependents, New Home Co. also provides comprehensive benefits such as generous paid time off policies, like vacation, holidays, sick leave, jury duty, and bereavement; paid disability, parental and military leave; company-sponsored and voluntary term life, AD&D, and short- and long-term disability insurances; a 401(k) retirement plan with employer matching; and a wellness incentive program to help team members thrive both personally and professionally.
Training + Development
Information not given or found
