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Service Desk Analyst I
Associa
Provide first-level IT support to end‑users, handling hardware, software, and network issues.
7d ago
Junior (1-3 years)
Full Time
Richardson, TX
Onsite
Company Size
15,000 Employees
Service Specialisms
Community Management
Property Management
Consulting
Technical Services
HOA Management
Employee Development
On‑Call Maintenance
Roadside Assistance
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
issue diagnosis
technical support
office troubleshooting
ticket logging
escalation management
sla adherence
- Diagnose and resolve a wide range of IT issues, including:
- Maintain and update the knowledge base to improve troubleshooting efficiency.
- Escalate complex issues to higher-level support teams when necessary.
- Provide timely and effective technical support to end-users via phone, email, and remote tools.
- Troubleshooting Microsoft Office applications
- Adhere to service level agreements (SLAs) and meet performance metrics.
- Log and track incident tickets in our ticketing system.
- Actively participate in team meetings, training sessions, and process improvement initiatives to enhance service delivery and personal technical skills.
What you bring
hardware troubleshooting
windows os
remote desktop
a+ certification
service desk
problem solving
- Hardware troubleshooting (PCs, laptops, printers, etc.)
- Knowledge of Windows 10 and 11 Operating Systems
- Ability to think out of the box
- Phone Etiquette
- Great communication skills
- Familiarity with Remote Desktop tools
- Executive Presence
- Strong technical aptitude
- Problem solving & critical thinking
- 1-2 years of related technical service desk experience or equivalent combination of Associates or Bachelors degree and some related work experience
- A+ Certified - Preferred
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
1979
Year Founded
The company was established in 1979 in Dallas.
300+ Branches
Branches Globally
Associa has expanded to over 300 locations worldwide through steady growth and acquisitions.
7.5M Residents
Residents Served
They provide property management services to over 7.5 million residents globally.
- It emerged as a pioneer in comprehensive community management.
- It oversees operations for homeowners associations, condos, master-planned communities, and mixed-use developments.
- Its financial backbone supports large-scale budgeting, accounting, insurance, and administrative services.
- Routine projects include maintenance coordination, property restoration, lifestyle programming, and financial oversight.
- They’ve built a proprietary training platform, Associa University, to upskill staff and maintain service excellence.
- Unusually, they've integrated social sponsorships—like youth-sports grants—to enhance neighborhood engagement.
- Service
- Innovation
- Family
- Integrity
- Loyalty
$100,000
Disaster Relief Contribution
Provided disaster relief funds to support communities affected by Central Texas floods in July 2025.
- No explicit net‑zero or sustainability targets found on corporate site
- Corporate Responsibility section highlights support for communities during disasters
- No specific data‑driven environmental goals or net zero target date publicly disclosed
58% female
Employee Demographics
Refers to the percentage of female employees in the company's workforce.
52% people of color
Employee Diversity
Indicates the percentage of employees who identify as people of color.
- Established Associa Women’s Network to support women’s career growth and education
- Established Associa Multicultural Network to support cultural and ethnic understanding
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