Logistics Support ( Dispatcher)

Description

Alerts all applicable parties to developing field situations and customer related call-ins and adjusts service technician routes accordingly to address emergency orders and changes to existing service schedules.

The Dispatcher is responsible for monitoring and coordinating service operations. The Dispatcher collaborates and communicates with service technicians, service leaders, customers, account managers, and others involved in the service and fulfillment process to create and schedule service orders, compile and develop route assignments, and allocate parts to orders as needed. The Dispatcher performs all tasks in a manner that reflects the company's commitment to service, readily assisting both internal and external customers at every available opportunity.

Receives and processes customer requests to initiate and schedule service.

Maintains accurate records of customer interactions, service orders, purchase orders, and other pertinent information.

Compiles and develops service route assignments for service technicians.

Ensures accountability, fulfillment commitment, and service excellence by maintaining consistent communication with both service technicians and customers.

Collaborates, communicates, and coordinates with service technicians, service leaders, customers, account managers, and others involved in the service and fulfillment process.

Confirms service orders have been completed, adjusts service orders as needed, and closes service orders.

• Alerts all applicable parties to developing field situations and customer related call-ins and adjusts service technician routes accordingly to address emergency orders and changes to existing service schedules.
• Receives and processes customer requests to initiate and schedule service.
• Maintains accurate records of customer interactions, service orders, purchase orders, and other pertinent information.
• Compiles and develops service route assignments for service technicians.
• Ensures accountability, fulfillment commitment, and service excellence by maintaining consistent communication with both service technicians and customers.
• Collaborates, communicates, and coordinates with service technicians, service leaders, customers, account managers, and others involved in the service and fulfillment process.
• Confirms service orders have been completed, adjusts service orders as needed, and closes service orders.

Requirements

Clear thinker - ability to identify and prioritize action items quickly and efficiently

3 years of work experience in customer service

Ability to manage multiple high level priorities simultaneously

Experience in the water treatment industry in logistics or services

Proficient in SAP

Working DOT knowledge

1 year of work experience in dispatch for an industrial service provider

Strong interpersonal and leadership skills

Proficient in Microsoft Office (Word, Excel, and Powerpoint) and Google Suite (Docs, Sheets, and Slides)

Strong communication skills and cross-functional collaboration

Demonstrated ability to work independently and with teams

Strong organizational, analytical, and problem solving skills

Strong oral and written communication skills

Associates Degree in Business or Science highly desirable

Customer focused

HS Diploma or GED Equivalent

1 year of work experience in customer service

• Clear thinker - ability to identify and prioritize action items quickly and efficiently
• 3 years of work experience in customer service
• Ability to manage multiple high level priorities simultaneously
• Experience in the water treatment industry in logistics or services
• Proficient in SAP
• Working DOT knowledge
• 1 year of work experience in dispatch for an industrial service provider
• Strong interpersonal and leadership skills
• Proficient in Microsoft Office (Word, Excel, and Powerpoint) and Google Suite (Docs, Sheets, and Slides)
• Strong communication skills and cross-functional collaboration
• Demonstrated ability to work independently and with teams
• Strong organizational, analytical, and problem solving skills
• Strong oral and written communication skills
• Associates Degree in Business or Science highly desirable
• Customer focused
• HS Diploma or GED Equivalent
• 1 year of work experience in customer service

Benefits

Working Conditions

At Veolia, we realize diverse teams make smarter decisions, deliver better results, and build strongercommunities. We’re an organization that champions diversity and inclusion at every rung of the ladderand are proud to be an equal opportunity workplace. Because our people are our greatest assets, wealso offer competitive compensation and benefits that include:● Compensation - The salary range is tied to the market for similarly benchmarked roles. The range isnot an absolute, but a guide, and offers will be based on the individual candidate’s knowledge, skills,experience, and market conditions, as well as internal peer equity. Depending upon all the precedingconsiderations for the final selected individual candidate, the offer may be lower or higher than thestated range: 21-26.92 usd /hr● Medical, Dental, & Vision Insurance Starting Day 1!● Life Insurance● Paid Time Off● Paid Holidays● Parental Leave● 401(k) Plan - 3% default contribution plus matching!● Flexible Spending & Health Saving Accounts● AD&D Insurance● Disability Insurance● Tuition ReimbursementDisclaimer: The salary, other compensation, and benefits information is accurate as of the date of thisposting. The Company reserves the right to modify this information at any time, subject to applicablelaw.****Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will notsponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity****Veolia does not accept unsolicited resumes from external recruiting firms. All vendors must have acurrent and fully executed MSA on file before submitting candidates. Any unsolicited resumes andcandidate profiles will be deemed the property of VWTS, and no fee will be due.

Training + Development

Interview process

Visa Sponsorship

Security clearance