Temporary Collections Specialist

Description

• Negotiate payoff deadlines or payment plans
• Investigate and resolve discrepancies
• Responsible for collection and reporting activities according to specific deadlines
• Locate and contact Customers to inquire of their payment status
• Plan course of action to recover outstanding payments
• Create trust relationships with Customers when possible to avoid future issues
• Keep track of assigned accounts to identify outstanding debts
• Update account status and database regularly
• Handle customer questions or complaints

Requirements

• Position requires you to be available to work in an office setting, this is not a remote opportunity.
• Ability to multitask and work with multiple customers and tight deadlines
• Skip tracing skills a plus
• Ability to be polite and compassionate without lacking confidence
• Attention to detail in a high stress level environment
• Ability to negotiate and deliver results
• Bachelor’s degree and/or college coursework preferred
• Working knowledge of MS Office and databases
• Excellent accuracy and able to meet deadlines
• Must be able to lift up to 15lbs.
• Proven experience in collections and customer service
• Excellent communication and people skills
• 2+ years of Business to Business Collections experience preferred

Benefits

• Healthcare, dental, and vision coverage, 401K, and PTO
• Hourly salary based on experience

Training + Development

Interview process

Visa Sponsorship

Security clearance