HVAC Truck Based Customer Resource Coordinator

Description

• Coordinates labor scheduling to align technician to the appropriate customer and service need.
• Assist with monitoring of time and expense reporting submission
• Review and correct unassociated time for timesheets for technicians
• Attend weekly planning/scheduling meeting
• Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed.
• Answers any customer inquiries and resolves or escalates customer issues, as appropriate.
• Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen.
• Communicates the action plan and services to be provided directly to the customer.
• Receives customer requests for unscheduled or scheduled service.
• Ensures Technicians are provided daily schedules. Maintains consistent communication with assigned Technicians. Follows up on activities to ensure completion in an established timeframe.

Requirements

• Prior Dispatch experience
• Must have strong interpersonal skills to effectively communicate with both internal and external clients. Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
• Able to influence diverse teams to accomplish tasks/goals.
• Associates degree preferred
• Experience and/or basic project accounting or costing principals is desired
• High school diploma or equivalent required, plus two to five years of service industry experience managing service operations and/or service scheduling.
• Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
• Parts ordering/PO creation support
• Auto SR quotes
• Able to prioritize work activities based upon financial impact to desired business goals.

Benefits

• Referral Bonuses
• Paid Training
• Health Savings Account (HSA)
• Short-Term and Long-Term Disability
• Medical/Dental/Vision insurance
• Company Vehicle (as applicable)
• Comprehensive Benefits
• Service + rewards
• 401(k) savings plan with company match
• Life Insurance
• Tuition reimbursement
• Employee Assistance Program
• Wellness Program
• Competitive Starting Pay
• Global Advancement Opportunities
• Scheduled Service Visits – on time
• Start-up support

Training + Development

Interview process

Visa Sponsorship

Security clearance