Head Hostess, Nobu, One & Only One Za'abeel

Description

• Actively promotes the use of Up selling techniques within the outlet to exceed guest expectations and increase revenue.
• Supervises the level, consistency and quality of table and/or counter service of all menu items.
• Ensure Team Leaders and Attendants are following up on their side duties
• Responsible for his/her learning ensuring that the product knowledge on food, beverages and restaurant facts is up to standard.
• Complete opening and closing side work.
• Effectively control a station while simultaneously helping others.
• Follow up on tasks given and side duties
• Provides specialist advice to customers and colleagues on Food and Beverages.
• Ensure the inventory is optimized
• Creating and updating accurate profiles for all guests on Sevenrooms
• Ensures that all outlet processes adhere to all food hygiene regulations and procedures.
• Ensures that an effective link is maintained between kitchen and service areas.
• Complete tasks as given by supervisors or managers
• Ensure the table setup is perfect and inspect all areas of restaurant prior to opening
• To ensures that all colleagues activities adhere to and support the One&Only One Za’abeel Quality Standards
• Closely monitoring consistency of Food and Beverages being served and service quality, escalating any major problems/complaints to Management.
• Inspect mise en place and mise en scene ensure that all is up to standards prior to the daily briefing
• Assist with group booking enquiries and secure incremental business
• Conducts team briefings, meetings and training as directed by Management.
• Assists management to maintain departmental SOP and ensures that all colleagues have a working knowledge and follow SOPs at all times.
• Ensure that booking platforms are updated and restaurant is bookable at all times
• To ensure that the highest level of service is provided to guests consistently following the Nobu sequence of service.
• Support other outlets when necessary and ensure to perform as per standards
• Achieves sales targets given by management.
• Supervises all aspects of food and beverage quality and hygiene and takes immediate corrective action concerns to Management.
• Ensure the team is well groomed at all times
• To ensure the opening / closing checklists are followed daily and to spot check tasks are completed as per standard
• Maintain, clear, and reset tables.
• Provides hands-on support and assistance to colleagues to ensure the highest levels of fine dining service and courtesy are provided to guests.
• Follow the sequence of service ensuring every step is covered to provide guests with the best fine dining experience possible.
• Ensures the outlet is ISO compliant at all times.
• In the absence of Assistant Managers takes responsibility for operational issues.
• Ensures any feedback is systematically relayed to management.

Requirements

• International experience preferred
• Excellent communication, interpersonal and leadership skills
• Minimum 2 – 3 years’ experience in a similar role in a luxury hotel or restaurant
• Willing to work flexible hours

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance