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Warranty Claims Representative II
Rheem Manufacturing
Advanced warranty claims assistance for commercial projects in the Raypak Division, covering dispatching, validation, registration, and customer communication.
21d ago
$24
Experienced (8-12 years), Expert & Leadership (13+ years), Intermediate (4-7 years)
Full Time
Oxnard, CA
Office Full-Time
Company Size
12,400 Employees
Service Specialisms
Manufacturing
Engineering
Technical Services
HVAC Systems
Water Heating
Pool & Spa Heating
Sustainability
Training
Sector Specialisms
Residential
Commercial
Industrial
Energy
Water
Buildings
Infrastructure
Utilities
Role
What you would be doing
customer support
warranty explanation
inbound calls
customer assistance
returns management
system tracking
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
- Explains and interprets warranty information to customers as they apply to products.
- Handles a large amount of inbound calls in a call center setting in a timely manner.
- Provides verbal and written assistance to customers on product services, and general product questions for complex multi-family and/or large-scale commercial projects.
- Arranges for malfunctioning or defective items to be returned for evaluation.
- Uses computerized system for tracking requests, troubleshooting problems, assessing parts or spares inventory, documenting resolutions, or determining warranty eligibility.
- Coordinate dispatching third-party contractors
What you bring
communication
ms office
crm/erp
data entry
spanish
diploma
- Excellent communication skills, written and verbal, with attention to detail and accuracy.
- Ability to support multiple products and prioritize multiple projects.
- Ability to read, write, and comprehend technical instructions, short correspondence, and memos.
- Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite.
- Experience in utilizing CRM and ERP Systems amongst other business software
- 3+ years Call Center Customer service-related experience in the insurance/manufacturing industry.
- Demonstrates data entry skills.
- Bilingual in Spanish preferred.
- High School Diploma or equivalent.
- Excellent problem-solving skills.
- Ability to carry out instructions furnished in written, oral, or diagram form.
- Demonstrated ability to work well with others in a matrix team environment.
- Excellent interpersonal skills including the ability to work with people inside and outside the Company in a professional and sincere manner.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- the company may perform background checks as a part of the hiring process.
People also searched
Company
Overview
1925 Founded
Year Established
The company was started in 1925, marking a significant beginning in the HVAC and water heating industry.
Millions
Users Served
The company's products are used by millions of people worldwide, contributing to their comfort and energy needs.
- Known for providing energy-efficient solutions, Rheem has built a solid reputation across residential and commercial sectors.
- With a diverse portfolio, the company manufactures water heaters, HVAC systems, and air quality solutions.
- Rheem operates across North America, Latin America, Asia, and Europe, with manufacturing facilities in key regions.
- Their robust market presence is anchored by strategic partnerships and a wide range of products tailored to the needs of modern living and working environments.
- Customer Focus: We are committed to exceeding customer expectations by delivering quality, value, and innovation.
- Integrity: We act with integrity and fairness in all of our business dealings.
- Excellence: We strive for excellence in every aspect of our business and continually improve.
- Accountability: We take responsibility for our actions and outcomes.
- Sustainability: We are committed to sustainable business practices and minimizing environmental impact.
25% reduction
in greenhouse gas emissions
Achieved significant progress in reducing environmental impact through sustainable practices.
2050
Net Zero commitment
Aiming to achieve carbon neutrality by 2050, reflecting strong environmental responsibility.
- Focus on energy efficiency and reducing carbon footprints across product lines.
- Uses renewable energy sources and energy-efficient technologies in operations.
- Water heater products meet or exceed energy efficiency standards.
25% Leadership Roles
Female Representation
Women account for a significant portion of leadership roles within the organization.
- The organization fosters an inclusive and diverse workplace.
- The company promotes gender equality and actively works to balance gender representation across all levels.
- The company supports employee resource groups and initiatives to help diverse talent thrive.
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