Description
preventive maintenance
work order management
vendor management
process development
financial reporting
client sponsorship
The VP oversees cross-functional FM teams, field technicians, subcontractors, and program managers while developing scalable processes that support growth, efficiency, and service quality.
The Vice President of Facilities Management is a strategic and operational leader responsible for directing all aspects of national facilities services, including preventive and reactive maintenance, vendor management, capital projects, rollouts, and client relationship management. This role ensures operational excellence, customer satisfaction, financial performance, and continuous improvement across a large portfolio of multi-site retail, restaurant, commercial, or industrial clients.
- Support sales teams with solution design, scoping, pricing, and operational planning for new business.
- Ensure compliance with SLA/ KPI performance targets, safety programs, and regulatory requirements.
- Develop annual budgets, forecasts, and financial performance reporting.
- Evaluate performance, negotiate pricing, and ensure compliance with company standards.
- Lead the development of preventive maintenance programs, emergency response protocols, and work order lifecycle management.
- Build scalable FM processes, KPI frameworks, and operational playbooks for multi-site clients.
- Implement vendor scorecards and quality controls.
- Manage vendor contracts, national pricing models, and subcontractor networks.
- Lead Quarterly Business Reviews (QBRs), program health assessments, and improvement plans.
- Act as executive sponsor for major clients, ensuring satisfaction, retention, and growth.
- Oversee day-to-day national FM operations, ensuring high-quality service delivery across all trades (HVAC, electrical, plumbing, carpentry, handyman, etc.).
- Own P&L responsibility for FM operations, ensuring revenue, margin, and cost targets are met.
- Oversee the national network of contractors and service partners.
- Foster a culture of accountability, customer service, safety, and operational excellence.
- Implement continuous improvement initiatives focused on cost savings, efficiency, and service consistency.
- Develop and execute the company’s facilities management strategy aligned with organizational goals.
- Lead, mentor, and develop a high-performing team of directors, managers, coordinators, and field personnel.
- Identify new service offerings, revenue opportunities, and operational improvements.
- Drive innovation through technology, automation, and data-driven decision-making.
- Build a strong leadership bench through coaching, hiring, and succession planning.
