Team Lead - CRM at Larsen & Toubro in Delhi, Delhi, India | Kablio

Role

Description

crm updates

customer delight

query resolution

collections follow‑up

mis reporting

property handover

To lead and implement ‘customer delight’ initiatives – e.g. welcome kits for new customers, prompt allotment letters
Ensure feedback given to the management in order to keep track of customer deliverables
Coordination with centralized marketing team
CRM update on daily basis of all the activities.
Timely despatch of documents
To ensure prompt dispatch of receipts for customer payments/ documents received
Follow up with customers for timely collections & recoveries etc.
Handle & answer customer queries/complaints with min. response time to all sub functions within predefined TAT.
Timely escalation of cancellation cases ensuring customer retention.
To ensure prompt responsiveness on sales enquires (viz. customer calls, emails, walk-ins and other correspondence) so as to maximize sales conversions
Timely escalation of issues/cases where management's approvals are required
To support the sales team in selling forms to prospective customers for projects in the region
To analyse feedback from customers and the trends to sales queries and provide feedback to the Sales and Marketing teams
Monitor Sales receivables collections and active follow-ups
Ensure uniform customer experience through standardized processes
To conceptualize & identify opportunities to create and implement customer delight
Timely customer query resolution
Handhold the customer through the post sales process upto possession.
Follow set processes for generation of demands, reminders for the milestone raised
Responsible for collections for all payments due and overdue, maintaining low debtors.
Prepare & submit MIS with regards to customer complaints, queries & requests resolved/answered
.Facilitate handing over of the property ensuring completion of all processes involved ensuring customer satisfaction with handover of the flat.
Analyze and report weekly over dues.
Handling & counseling of cancellations, interest payments etc.
To ensure complete and comprehensive documentation of all customer related records
To ensure adequate support to customers for assistance in bank loans, registration of property

Requirements

data completeness

Completeness and comprehensiveness of data and documentation

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

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Company

Overview

Founded in 1946

Year Established

The company was started in 1946 by two Danish engineers.

Revenue Billions USD

Annual Revenue

The company generates tens of billions of USD annually.

A small Bombay firm that evolved into a global powerhouse.
Expanded into major infrastructure and industrial projects worldwide.
Delivers EPC projects in energy, transport, and defense.
Notable projects include power plants, metro rail systems, hydrocarbon facilities, and naval vessels across emerging markets.
Subsidiaries like LTIMindtree and L&T Technology Services drive its footprint in digital engineering and consulting.
Known for tackling large-scale, complex assignments in defense, power, urban transit, and marine engineering.

Culture + Values

Integrity and transparency in all dealings.
Commitment to excellence and innovation.
Customer satisfaction through quality, service, and value.
Respect for the environment and communities.
A culture of teamwork, collaboration, and respect for diversity of thought.
Continuous learning, development, and growth.
Safety as the first priority in all operations.

Environment + Sustainability

Net Zero by 2040

Sustainability Goal

The company aims to achieve net-zero emissions by 2040 through comprehensive sustainability initiatives.

Implementation of energy-efficient technologies in all operations.
Reduction in carbon footprint through sustainable practices.
Investment in renewable energy sources like solar and wind.
Commitment to circular economy principles in product design and waste management.
Promotion of green building initiatives and sustainable infrastructure.

Inclusion & Diversity

Achieving gender balance across all levels of the organization.
Female representation at leadership positions increased year over year.
Commitment to gender-neutral policies and equal pay for equal work.
Fostering an inclusive workplace through mentorship programs and training.

Articles

Careers at L&T

L&T Projects

About L&T

Role

Description

crm updates

customer delight

query resolution

collections follow‑up

mis reporting

property handover

To lead and implement ‘customer delight’ initiatives – e.g. welcome kits for new customers, prompt allotment letters
Ensure feedback given to the management in order to keep track of customer deliverables
Coordination with centralized marketing team
CRM update on daily basis of all the activities.
Timely despatch of documents
To ensure prompt dispatch of receipts for customer payments/ documents received
Follow up with customers for timely collections & recoveries etc.
Handle & answer customer queries/complaints with min. response time to all sub functions within predefined TAT.
Timely escalation of cancellation cases ensuring customer retention.
To ensure prompt responsiveness on sales enquires (viz. customer calls, emails, walk-ins and other correspondence) so as to maximize sales conversions
Timely escalation of issues/cases where management's approvals are required
To support the sales team in selling forms to prospective customers for projects in the region
To analyse feedback from customers and the trends to sales queries and provide feedback to the Sales and Marketing teams
Monitor Sales receivables collections and active follow-ups
Ensure uniform customer experience through standardized processes
To conceptualize & identify opportunities to create and implement customer delight
Timely customer query resolution
Handhold the customer through the post sales process upto possession.
Follow set processes for generation of demands, reminders for the milestone raised
Responsible for collections for all payments due and overdue, maintaining low debtors.
Prepare & submit MIS with regards to customer complaints, queries & requests resolved/answered
.Facilitate handing over of the property ensuring completion of all processes involved ensuring customer satisfaction with handover of the flat.
Analyze and report weekly over dues.
Handling & counseling of cancellations, interest payments etc.
To ensure complete and comprehensive documentation of all customer related records
To ensure adequate support to customers for assistance in bank loans, registration of property

Requirements

data completeness

Completeness and comprehensiveness of data and documentation

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found