Resident Services Manager II

Description

• Ensure timely response to resolve or escalate resident issues appropriately.
• Prepare move-in day documentation, Happy Co move-in inspections, white glove inspection, and any other necessary steps to guarantee a seamless move-in experience for incoming residents.
• Assist in the management of Funnel CRM queue management.
• Weekend work may be required depending on site performance, regional needs, in support of newly acquired acquisitions, or additional factors.
• Manage the notice to vacate process overseeing the execution of all associated paperwork and system related action items.
• Maintain close partnership with Service Manager to positively impact communication and processes around the Work Order and Make Ready Maintenance Program.
• Detail monthly variances found in the operating statement, along with corresponding recommendations to the direct manager.
• Process monthly invoices in adherence to the Procurement Policy.
• Partner with Service Manager to monitor the Work Order Program to assist the Service Team with any work order communication issues with residents. Conducts post work order follow-ups to ensure customer satisfaction.
• Conduct post-move in communication to residents to ensure customer satisfaction.
• Review maintenance make-ready/move-in/move-out schedules to efficiently handle move-outs and ensure timely preparation for upcoming move-ins.
• Lead resident package management efforts.
• Proactively monitors expenses and adjusts spending in accordance with monthly operating budgets.
• Partner with the Prior Resident Support team by providing necessary information to the Support Services team, overseeing the execution of the Move Out Inspection within the inspection software platform, and facilitating the promotion and administration of the TIDY program.
• Perform move-in day welcome appointments to greet and orient new residents to the community.
• Ensure the success of unguided prospect tours through signage, identified unguided tour apartment preparation, and greeting of prospects.

Requirements

• Three years related experience and/or training; or equivalent combination of education and experience.
• Transferable apartment industry sales related experience preferred.
• An equivalent combination of education and experience will also be considered.
• Ability to demonstrate proficiency in Microsoft 365 product suite (Word, Excel, Outlook, Microsoft Teams).
• Working knowledge of property management and prop-tech systems.
• Knowledge of Funnel CRM preferred.
• Experience working in a multifamily environment and/or property management operations.
• Candidate will have 2-3 years sales experience in a retail, hospitality, or multi-family environment, and Microsoft Office skills. Undergraduate degree is preferred.
• Knowledge of Microsoft Office 365 required.

Benefits

• Comprehensive benefits package, including medical, dental, vision, 401k, and PTO.
• 1 hour of paid sick and safe time for every 30 hours worked, 10 days of paid vacation time accrued bi-weekly, 6 weeks of paid parental leave, 10 paid holidays annually, and up to 3 floating days.
• Opportunities for growth—we invest in our team’s development.

Training + Development

Interview process

Visa Sponsorship

Security clearance