Customer Experience Associate

Description

• Drive the highest standards of ethical behavior by providing accurate information throughout the customer experience
• Document Handling
• Build rapport with customers by maintaining constant contact via phone, email, or text
• Training and Development: Participation in training programs to stay updated on products, services, and customer service best practices.
• Partner with our sales staff to serve as point of contact for customers
• Adherence to Policies and Procedures: Ensuring that customer interactions adhere to company policies, industry regulations, and ethical standards.
• Deliver high levels of empathy and trust to customers

Requirements

• Multi-task effectively in a high-volume environment while maintaining a positive attitude
• Must be able to organize & prioritize
• Ability to work independently
• Multitasking and Time Management: Customer Experience Associates may need to handle multiple customer inquiries simultaneously, requiring effective multitasking and time management skills.
• Must be fluent with Microsoft Excel/Outlook
• Provide clear and consistent communication
• Telephone Communication
• Organizational skills, follow up, and attention to detail
• 2-3 years of customer care experience/management
• Flexible and resilient to adapt to multiple demands, shifting priorities, and changing business conditions
• Associates degree or equivalent work experience
• Technology Use: Regular use of customer relationship management (CRM) systems, ticketing systems, and other technology tools to manage customer interactions and record details.
• Computer Use
• Must be able to maintain professionalism and respectful demeanor with customers
• Office Setting: The work is typically conducted in an office environment with access to computers, phones, and other necessary tools for managing customer interactions.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance