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Project Assistant
Riverside
Assist daily operations of supported housing, ensuring safety, wellbeing, and admin.
8d ago
£25,673 - £25,673
Junior (1-3 years)
Full Time
Derby, England, United Kingdom
Onsite
Company Size
2,000 Employees
Service Specialisms
Supported housing
Retirement housing
Extra care housing
Substance misuse and rehabilitation
Young people and families support
Veterans services
Community services
Floating support services
Sector Specialisms
Business Services
Consumer Brands
Education & Training
Franchisors
Healthcare
Software & IT
Specialty Manufacturing & Distribution
Role
What you would be doing
digital records
financial admin
risk management
tenancy support
referral process
group sessions
- Assisting the team to identify and promote opportunities for employment, education and training and support customers to access them
- Inspiring and motivating customers to meet agreed outcomes and develop life skills
- Clean and prepare customer rooms as appropriate
- Maintaining and updating clear, accurate and strengths-based records on the appropriate digital platform
- Assisting customers with day-to-day support and tenancy-related matters
- Assisting in the promotion of customer involvement and consultation
- Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support
- Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with the safety of the service
- Ensure customer safety by following local safeguarding procedures, recognizing and acting on any risks and escalating appropriately
- Empowering customers to move towards self-management of their medication by following Riverside’s medication procedure
- Assist in collating and submitting information returns on funding, health & safety and performance
- Maintaining and updating financial administration systems including rent accounts, invoices, petty cash and banking
- Participate in team meetings, attend regular supervisions and reflecting practice sessions.
- Work with customers to maintain a safe environment, including reporting any repairs or health and safety concerns
- You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours
- Ensure customers are safe at all times - carrying out all of your duties within Riverside’s Policy and Procedure Policy and Procedure framework e.g. health & safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc
- Assisting with the delivery of a range of group work sessions
- Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely
- Understanding the risk management process and assisting the team to organise and undertake regular reviews of support and risk
- Carry out day-to-day administration and operational duties
- Supporting and monitoring customers’ healthcare needs, ensuring appropriate contact with healthcare professionals
- Act as point of contact on the phone, reception and deal with a range of enquiries
- Use the Lone Worker system as and when necessary
- From time to time, you may be required to undertake additional duties and responsibilities in consultation with your Line Manager
- Contribute to and maintain local partnerships to ensure availability of a holistic range of support for customers
- Signposting customers to appropriate external support services, such as food banks and other community resources
- Support the delivery of the referral process for new customers
- Assisting in the planning and delivery of a range of personalised support and move-on plans
- Supporting customers to be ‘tenancy ready’, enabling successful move on
- Supporting customers to be financially independent through budgeting plans and maximising income
What you bring
customer service
structured support
vulnerable clients
microsoft office
word
excel
- Experience of working with people in a customer facing environment
- Experience of delivering structured support in either housing or social care
- Experience of working with vulnerable client groups
- To demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Care and Support; and complete relevant IT training where required
- Deliver your role in line with Riverside company values – “Our Riverside Way”
- Competitive pay & generous pension
- Flexible working options available
- Investment in your learning, personal development and technology
- 28 days holidays plus bank holidays
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Interview process
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Company
Overview
- Operates a diverse portfolio of residential properties across the UK, offering homes to people in need.
- Specializes in social care, working to improve the lives of vulnerable people through tailored services.
- Projects often focus on regeneration and community development, transforming neighborhoods into thriving areas.
- Offers a range of services like homelessness prevention, mental health support, and youth services.
- Manages a variety of housing types, from supported living facilities to independent homes, helping people achieve stability.
- Known for its holistic approach, addressing not just housing needs, but also the broader social factors affecting well-being.
- Committed to supporting those at risk of marginalization, from veterans to people with disabilities.
- A key player in the UK housing and social services sector with a unique blend of housing expertise and social care.
- We are a people-first organisation. Our customers and colleagues are at the heart of everything we do.
- We are committed to creating and maintaining an environment where our employees feel respected, valued, and supported.
- We believe in collaboration, working together to achieve our vision and deliver the best possible service.
- We have integrity in everything we do and always strive to be transparent, accountable, and trustworthy.
- We are passionate about making a difference and delivering quality services to our communities.
2050
Net Zero Carbon Emissions Target
The company is committed to achieving Net Zero carbon emissions by the year 2050.
- Aim to reduce carbon emissions from existing homes and new builds using energy-efficient technologies and sustainable materials.
- Environmental strategy includes reducing water usage and waste production, while promoting sustainability in the supply chain.
- Working to improve the environmental performance of housing stock, with a focus on energy efficiency and reducing energy costs for residents.
- Already reduced carbon emissions for residents.
X% Women in Leadership
Women in Senior Roles
The percentage of women in senior leadership positions reflects the company's commitment to gender diversity in top management.
- Committed to fostering an inclusive culture where everyone feels they belong.
- Set measurable targets to increase the representation of women in leadership roles.
- Strive to ensure a diverse workforce through recruitment practices and employee development programs.
- Track and report on gender pay gap and aim to reduce it over time through focused strategies.
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