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Resident Experience Ambassador
Elme Communities
Deliver resident services, support, and office tasks to enhance community living experience.
2d ago
$17 - $27
Junior (1-3 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Washington, DC
Onsite
Company Size
50 Employees
Service Specialisms
Property Development
Construction
Design
Project Management
Consulting
Sector Specialisms
Residential
Commercial
Multifamily
Office
Retail
Role
What you would be doing
resident engagement
customer service
record management
values champion
diversity initiatives
office support
- Champion Company values and operations standards.
- Engage with existing and prospective residents, guests and vendors to solve problems and provide timely assistance.
- Contribute to resident satisfaction and retention efforts with smiles, empathy, empowered execution, and a commitment to achieving team goals.
- Champions commitment to a culture of belonging through diversity, equity, inclusion & accessibility initiatives.
- Maintain organized records, secure and retrieve packages and provide office support.
- Elevate the customer service experience for existing and prospective residents in accordance with our service standards.
What you bring
integrity
hospitality
resilience
digital proficiency
communication
marketing
- Demonstrate integrity and professionalism in dealing with residents, prospects, employees, and outside contacts.
- Previous experience in hospitality or retail
- Demonstrates resilience and commitment to deliver and be accountable for results.
- Digitally proficient in common software applications.
- Polished communication skills
- Takes pride in their exceptional and responsible communication and marketing skills: written, verbal, social media.
- Disability Insurance: We've got you covered with both short-term and long-term disability insurance.
- Life Insurance: Gain peace of mind for you and your loved ones with our company-paid life insurance policy.
- Pet Insurance: Because we know your furry friends are family too!
- Dental Insurance: Keep your smile bright with our comprehensive dental coverage.
- Health Insurance: Choose from 3 plan options to find the perfect fit for your healthcare needs.
- Paid Time Off: Recharge and relax with our paid time off policy.
- Rent Discount: Enjoy a 30% discount on rent at any of our communities to make your living situation more affordable and stress-free.
- Paid Holidays: Celebrate life's moments with paid time off on holidays.
- 401(k) Matching: Plan for your future with our generous 401(k) matching program.
Information not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
- A leading real estate investment trust (REIT) specializing in residential properties.
- Creating long-lasting, thriving neighborhoods through development, acquisition, and management.
- A portfolio featuring upscale, modern apartments and communities designed to enhance quality of life.
- Development projects known for thoughtful design and modern amenities.
- A history of sustainable growth, committed to creating value for investors and residents.
- Focus on commercial spaces, fostering mixed-use environments to promote community interaction.
- Recognized for strong management practices, ensuring high occupancy rates and resident satisfaction.
- We are one team.
- We empower.
- We are accessible.
- We are community obsessed.
- We think like residents and act like owners.
- We get things done and own the outcome.
50% GHG
Net Zero commitment
Achieving a 50% reduction in Scope 1 and 2 emissions from 2021 levels by 2030 en route to Net Zero by 2050.
77 GRESB
Sustainability performance
Improved GRESB score reflects strong environmental, social, and governance practices.
42% EV Charging
Infrastructure adoption
Installation of EV stations supports electric vehicle usage.
770kW Peak
Energy efficiency pilot
Reduced peak demand and annual energy costs through innovative management strategies.
- Joined the U.S. DOE Better Climate Challenge in 2022.
- Recertified eight properties under BREEAM in‑use in 2024.
25% increase
Board Representation
Female representation on the Board increased to 25% in 2022 and continued to grow in 2023.
- Established DEIB council in 2020 and engage third-party experts for accountability.
- Publicly disclose diversity metrics and recruit via HBCUs and industry groups.
- Vendor network includes women-, minority-, and veteran-owned businesses aligned to U.N. human rights standards.
- Partner with Esusu to report on-time rent payments to credit bureaus for 100% of residents.
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