Description

• Ensure all callouts are attended to, in conjunction with the helpdesk.
• Investigate and report on major Operational incidents.
• Work closely with the Area Contract Manager to ensure that the service levels are maintained to a consistently high level.
• Plan PPM schedules for sites to ensure an even workload in conjunction with the Area Contract Manager
• Ensure customer service levels are maintained.
• First point of contact for all in hour shift issues and concerns.
• To undertake annual appraisals of shift technicians once you have completed the BGIS Appraisal and Development training course.
• Ensure the Computer Based Maintenance system, e.g. Maximo, Concept, etc is kept up to date and that PPM and reactive tickets are closed out with accurate data captured.
• To proactively check the operation of the LOTO system in accordance with BGIS Quality, Health & Safety procedures and client requirements.
• Assist engineers carrying out PPM where required. Ensure regular communication with engineering team.
• Attend all statutory works to understand how they are conducted and supply feedback.
• Ensure an awareness and compliance to the contractual KPI’s/SLA’s.
• Ensure uniforms are being worn and are in good condition. Ensure all 3rd party contract works have been carried out.
• Responsible for the production and distribution of a weekly report in conjunction with Area Contract Manager
• Provide technical support to engineers, helpdesk and clients.
• Responsible for the fast and effective procurement of materials and services. Proactively source additional works and raise quotations.
• Support the Contract Support in achieving high levels of customer satisfaction
• To proactively check the operation of the Permit to Work system in accordance with BGIS Quality, Health & Safety procedures and client requirements. Especially with regards to sub-contractors adherence to RAMS.
• Ensure that sub-contractors perform to meet the requirement of the contract. Administer subcontractor work approvals and safe operation while repair or service is carried out on site.
• First point of contact on the escalation path for all mechanical incidents.
• Carry out any reasonable management request.
• Ensure all sites have accurate asset registers and are labelled accordingly.
• Ensure weekly tasks have been completed and assist site manager to produce reports on delivery
• Responsible for the return of PPM and work related documentation. Man Management of Day Engineers and Shift team members.
• Responsible for Statutory & Code compliance of sites. Ensure engineers are fully equipped to carry out daily tasks.
• Promote H&S culture across the whole team.
• Responsible for the H&S of the sites and engineers.
• Ensure PPM is carried out in accordance with manufacturer’s guidelines.

Requirements

• On site HV and LV Authorised Person when qualified and on Shift.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance