Appointment Coordinator at West Shore Home in Harrisburg, PA | From USD20 | Kablio

West Shore Home

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Appointment Coordinator

West Shore Home

Technology‑enabled home remodeling: bath, window & door upgrades in a day.

Confirm appointments and staff sales schedules for design consultants.

19 days ago ago

$20

Experienced (8-12 years), Intermediate (4-7 years), Expert & Leadership (13+ years)

Full Time

Harrisburg, PA

Office Full-Time

Company Size

1,200 Employees

Service Specialisms

Home Improvement

Bathroom Remodeling

Window Installation

Home Renovation

General Contracting

Sector Specialisms

Bathrooms

Windows

Floors

Doors

Home Remodeling

Home Renovation

Role

Description

customer outreach

appointment scheduling

calendar management

consultant dispatch

service excellence

confirmation process

Call, text, and email customers to confirm appointments or clarify their project
Issues set appointments in accordance with established protocols controlling timing, location, and Design Consultant availability
Satisfy call pull requests, calendar block requests, and any other requirements to ensure the calendar reflects accurately for Inside Sales availability
Provide a 5-star experience to customers with proper communication etiquette
Remain on-process for all necessary confirmation attempts as defined by your Leadership Team
Dispatches Design Consultants to ensure all issued appointments are staffed and prepared for the consultation

Requirements

high school

2+ years

customer service

High school diploma or equivalent required
Minimum of 2 years in a customer service or customer facing role

Benefits

HSA plan with company match
Paid training and unlimited professional growth potential
Passion for training and providing coaching opportunities to Leadership
Paid holidays and paid time off (PTO)
Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)
401(k) with company match
Employee Discount Program
Employee Referral Program

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

all employees undergo a pre‑employment screening process that includes a background check and drug screen.

Company

Overview

Founded in 2006

Year Established

The company was established in Mechanicsburg, Pennsylvania.

>40 Branches

Branch Network

Operates through multiple branches to serve homeowners nationwide.

15+ States

Geographic Reach

Services are available in over 15 states across the U.S.

Megaplex Facilities

Training Centers

Features advanced megaplex facilities for training and distribution.

Began as a small local remodeler and expanded nationwide.
Uses a tech-driven platform with iPad design tools and streamlined scheduling.
Most projects like window, door, or bath upgrades are completed in a single day.
Growth is supported by multiple corporate campuses and regional hubs, including a western headquarters in Texas.
Serves over a million homeowners across the U.S.
Focuses on delivering bathroom remodels, window replacements, and door installations.
Integrates distribution, office, and hands-on training in its facilities for seamless nationwide service.

Culture + Values

Innovation
Compensation & Benefits
Leadership
Purpose & Values
Embedding mission and values into culture
Employees feel valued, supported, and have opportunity for career progression
Employees free to express creative ideas
Positive work environment where employees feel respected, collaborative, supportive, with a sense of belonging

Environment + Sustainability

Retrofitted HQ2 into existing structure to reduce resource consumption, energy and waste
LED lighting control system installed for energy efficiency
Baseline energy management systems upgraded in HVAC and lighting
Low‑flow plumbing fixtures installed
Reused existing plumbing infrastructure in HQ2
No publicly stated net‑zero target date found

Inclusion & Diversity

Articles

Careers at West Shore Home