Field Support Technician - New York City

Description

• Keep detailed notes and track customer issues through Customer Relationship Management (CRM) system. This includes creating and uploading field reports upon the completion of job assignment.
• Observe and comply with all local regulatory traffic guidelines and laws for safety.
• Coordinate and communicate design deficiencies, customer concerns and quality problems to supervisor and relevant departments.
• Utilize software applications to record and upload data from the field pertaining to installation, repair, inspection of equipment.
• Produce reports for installation and maintenance issues.
• Utilize specialized proprietary software and hardware as provided to accomplish tasks.
• Troubleshoot / verify equipment installations in the field
• Follow all safety guidelines and complete specified safety and product training including Department of Transportation (DOT) Certification, Confined Space Entry, Fall Protection, DOT Vehicle Safety Checks, etc.
• Operate bucket trucks or man lifts and install equipment on poles/towers/rooftops.
• Safeguard, maintain and document inventory of repair parts and assigned equipment stored locally.
• Maintain a high level of expertise through continued training.
• Work with Aclara Field Services Manager and Project Coordinator to create an efficient project work plan.
• Troubleshoot customer backhaul connections (Ethernet, Cell, Fiber Optics). The technician will, at times, work directly with Aclara Technical Support to resolve communication or backhaul issues.
• Climb vertical ladders to access roof tops.
• Generate Field/DCU procedures for troubleshooting and equipment diagnosis.
• Work closely with Field Services, Solution Performance, Technical Support and teams to resolve issues in the field.
• Ensure compliance with Service Level Agreements through timely response and resolution.
• Install, troubleshoot and perform maintenance on Data Collection Units (DCU) within the five boroughs of New York City and surrounding areas as directed by Field Services Manager.

Requirements

• Ability to work in all-weather conditions.
• Ability to manage and organize personal and professional schedule.
• Experience working with electric, water, or gas utilities.
• 2-year technical or Associates degree.
• Maximum of 1 moving violation in the last three years in combination with one at fault accident.
• Ability to work outside in all-weather elements.
• Intermediate knowledge of Microsoft Office Software Suite.
• Self-motivated and able to work effectively alone as well as part of a team.
• Ability to operate and maintain basic hand and power tools.
• Work at heights that can exceed 150’ from the ground.
• Basic electric or electronic training.
• 2 or more years of customer interfacing experience.
• Minimum of a High school diploma or equivalent.
• Advanced written and verbal communication skills.
• Solid command of the English language and its proper use.
• Ability to meet deadlines and thrive in a constantly changing work environment.
• Ability to operate and maneuver bucket truck and or towable man lift up to 50ft on streets and roadways within New York City.
• Able to work on roof tops and utilize a pulley system to move material to the roof top.
• Ability to communicate detailed technical information to an audience with various levels of technical understanding.
• Maximum of 2 moving violations in the last 3 years with no at fault accidents.
• Valid driver’s license that is not under or pending suspension and must meet the required qualifications within the Company’s drivers’ policy, in addition to the below:
• Experience in wireless or RF industry.
• Ability to handle multiple tasks and work independently while following field procedures.
• Prior field work experience.
• Outgoing, personable, and enjoy working directly with customers and coworkers.
• Maximum of 2 at fault accidents in the last 3 years with no moving violations.
• Ability to operate and maintain current smartphone free of mechanical defects.
• 3 or more years related experience and/or training in field technician role, technical support; or equivalent combination of education and experience.
• Demonstrated technical and mechanical aptitude.
• Ability to lift up to 75lbs consistently.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance