Strategic Technology Engagement Manager

Description

• Communication & Influence: Tailor messaging to different audiences (executives, IT leaders, field teams). Build consensus across stakeholders with competing priorities.
• Business Consulting: Ask incisive questions, surface root causes, synthesize complex information, and recommend solutions aligned to business outcomes.
• Strategic Thinking: Connect dots between business strategy, operational needs, and technology capabilities. Think several moves ahead.
• Relationship Building: Quickly establish trust and credibility with executives, field operators, and technical teams across diverse stakeholder groups.

Requirements

• Background in enterprise account management or customer success at technology companies
• 5-8 years business or technology consulting, engagement management, customer success management, or technical account leadership
• Understanding of change management and technology adoption strategies
• Adaptability—you thrive in fast-paced, evolving environments where priorities shift and field needs vary widely.
• Proven experience rolling out technical products, platforms, or solutions to multiple customer groups, business units, or markets—ideally in diverse or decentralized environments driving large enterprise rollouts and with measurable adoption and value realization. You understand product management best practices, pilot-to-scale methodologies, and how to drive adoption across varying maturity levels.
• Continuous improvement mindset—you proactively identify ways to work smarter, scale processes, and eliminate friction for yourself and others.
• Field empathy—you respect the pressures and realities of field operations and adapt your approach accordingly.
• Experience conducting discovery, scoping projects, business case development, or managing intake/demand funnels
• Executive presence and stakeholder management—comfortable presenting to and influencing C-suite stakeholders (Presidents, CFOs, CIOs). You've served as trusted advisor to senior business leaders and executive stakeholders and can translate technical concepts into business value.
• Technical fluency across infrastructure, cloud platforms, applications, and data—you don't need to code, but you must understand how technology works, what "good" looks like
• Experience in management consulting or technical consulting roles
• Strong business acumen—you understand P&Ls, ROI analysis, business case development, and can connect technology investments to business outcomes.
• Technical Product Management: Understand product/platform rollout lifecycle from discovery through pilot to scale, including feedback loops, iteration, and adoption strategies.
• Familiarity with construction, utilities, field operations, or industrial industries
• Service Orientation: Lead with empathy, transparency, and a "how can I help?" mindset. Prioritize OpCo success over process compliance.
• Travel: 30-40% (mix of day trips and overnight visits to OpCo locations)
• Project and program coordination—you've managed complex workstreams, coordinated cross-functional stakeholders, and delivered outcomes on time in ambiguous environments.
• Problem-Solving: Navigate ambiguity, structure unstructured problems, and find pragmatic paths forward when perfect information isn't available.
• Leadership and influence without authority—you've driven outcomes in matrixed or federated environments where you must build consensus and influence through credibility, not control.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance