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Community Safety Officer - ASB Team

Tuath Housing Association

Providing affordable and quality housing solutions across Ireland.

Deliver ASB services, investigate reports, work with stakeholders, ensure compliance.

8d ago

Junior (1-3 years), Expert & Leadership (13+ years), Intermediate (4-7 years)

Full Time

Dublin, County Dublin, Ireland

Hybrid

Company Size

150 Employees

Service Specialisms

Property Development

Housing Management

Maintenance Services

Affordable Housing

Sector Specialisms

Residential

Buildings

Housing Management

Property Services

Building Surveying

Project Management

Planned Maintenance

Cyclical Maintenance

Role

What you would be doing

cctv monitoring

noise monitoring

case management

stakeholder engagement

health & safety

data reporting

Make effective use of specialist equipment as necessary in conjunction with ICT such as mobile CCTV and noise monitors.
To conduct all activities in a manner which is safe to yourself and others. To be aware and to act in accordance with the Association's Health and Safety Policy.
instructions, and use personal protective equipment where required.
Ensure all appropriate health and safety risk assessments are in place and making sure colleagues
Ensure the Customer Voice is at the heart of ASB service delivery, using complaints and satisfaction survey results to drive continuous improvement and ensuring all customers are treated fairly, with respect and in recognition of their individual requirements and any protected characteristics, and that all customer complaints and enquiries are dealt with promptly and to a high standard
are aware of and adhere to any specific instructions and use personal protective equipment where
Represent the ASB service in relevant hearings and stakeholder meetings, ensuring all legal and procedural requirements are met.
Be pro-active in the development and maintaining of strong networks and relationships with colleagues and in other organisations and agencies, to ensure excellence in service delivery.
Work with the RTB Team Leader and RTB Officers for administration of tasks associated to the Residential Tenancies Board.
Ensure that effective ASB services are provided in line with Tuath Tenancy Agreements and statutory requirements.
Work in conjunction with other ASB Officers in handling a full range of ASB cases.
Operationally deliver an exceptional ASB Service in line with regulatory and legal requirements.
Ensuring that matters of safeguarding are reported to the relevant Housing Services Manager.
Monitor your own performance and contribution towards achieving set KPIs and customer service standards.
Provide statistical data, information, and testimonials for annual report.
Ensure that team members are aware of any risks associated with their role, adhere to any specific
Provide input into the Operational plans.
Build and maintain partnerships with internal teams and external stakeholders, including local authorities, Guarda, and community organisations.
Adopt a collaborative and supportive approach, maintaining up to date professional knowledge and providing advice and assistance to colleagues as required.
Work in partnership with internal teams to ensure that the ASB services we provide are implemented on time and within budget, and that we continually strive to meet customer aspirations.
In all aspects of the company's work, promote effective communications, excellence in customer service, and a focus on continuous improvement.

What you bring

asb policies

procedures

compliance