Enterprise Solutions Architect - Platform Success

Travel to various locations and events will be required to carry out the duties of this role; It is expected that travel will be ~30% of the time, primarily to visit with customers in person where required.

You will be at the forefront of helping our customers integrate our diverse suite of software products into their existing technology ecosystems. You will play a crucial role in leveraging our new platform, which facilitates connectivity through APIs to build powerful workflows and connect with third-party, including on-premises, software.

You will serve as a key technical leader, working closely with sales, product management, engineering, and professional services to translate customer needs into actionable architectural designs. You will be instrumental in demonstrating the value of our new platform and building compelling, end-to-end solutions that showcase the power of our integrated ecosystem.

• Developing detailed implementation plans that align with the customer's corporate governance, data policies, IT security protocols, and data residency regulations.
• Stay current with industry trends, emerging technologies, and best practices in enterprise architecture, SaaS, and API-led integration.
• Mentor and guide junior architects, technical consultants, and other team members on architectural principles and solution design.
• Partner with product management and engineering to provide feedback from the field, influencing the product roadmap for both the platform and our core products.
• Conduct technical discovery sessions with a diverse group of customer stakeholders to gather detailed requirements and understand their strategic goals.
• Work with the marketing team to develop technical content, case studies, and presentations that highlight successful customer solutions.
• Communicate customer feedback and new requirements to the product management team to influence the product roadmap and drive future development.
• Develop and maintain solution blueprints, reference architectures, and best practices for our integrated solutions.
• Advocate for customer needs within the organization, bringing a deep understanding of external challenges and opportunities to internal discussions.
• Lead the architectural design and development of complex, enterprise-level solutions leveraging our new integration platform, existing product suite, and third-party technologies.
• Stay current with industry trends and competitor solutions to provide innovative and effective recommendations to customers.
• Design and present tailored solution architectures that leverage our platform's APIs and potential third-party integrations, ensuring alignment with the customer's technical environment and business objectives.
• Act as a bridge between customer-facing teams and product teams, ensuring a cohesive and well-informed approach to product development and customer support.
• Translate high-level business requirements and customer challenges into detailed technical architectures, including data flow diagrams, system integrations, and infrastructure requirements.
• Act as a trusted technical advisor to customers and prospects during the pre-sales process.
• Create and deliver compelling technical presentations and demonstrations that highlight the value of our integrated solutions.
• Conduct deep-dive technical discovery sessions to understand customer environments, pain points, and business goals.
• Serve as the primary technical expert for customers, demonstrating a deep understanding of our software products and how they can be used to solve real-world problems.
• Develop comprehensive implementation plans that address customer security, governance, and data residency policies, providing clear roadmaps for successful project delivery.
• Provide thought leadership internally and externally through white papers, blog posts, and conference presentations.
• Collaborate with the sales team to develop and present solution proposals and statements of work (SOWs).
• Work with professional services to ensure a smooth transition from pre-sales to implementation, providing guidance and support as needed.
• Build and maintain strong relationships with customer IT personnel, data managers, developers, and executives to foster trust and ensure long-term partnership success.
• Collaborate with the sales and account management teams to provide technical guidance and support throughout the sales cycle.

You'll act as a key liaison, translating complex customer needs into clear, actionable technical solutions. This requires not only deep technical expertise but also exceptional communication and interpersonal skills.

We are seeking a highly experienced and strategic Enterprise Solutions Architect to join our dynamic team. This is a critical role that will shape the future of our customer solutions. The ideal candidate will possess a deep understanding of enterprise architecture, a proven track record of designing complex integrations, and a passion for leveraging technology to solve real-world business problems.

• Experience with a variety of technologies and platforms, including:
• Deep expertise in enterprise architecture patterns (e.g., microservices, event-driven architecture, service-oriented architecture).
• Strong problem-solving and analytical skills, with the ability to think strategically and tactically.
• Cloud platforms (AWS, Azure, GCP)
• 10+ years of experience in enterprise software, with at least 5 years in a Solutions Architect or similar role.
• Database technologies (SQL, NoSQL)
• Strong understanding of API design principles (REST, GraphQL) and integration platforms (e.g., Mulesoft, Boomi, TIBCO, or custom-built platforms).
• Exceptional communication, presentation, and interpersonal skills. Ability to articulate complex technical concepts to both technical and non-technical audiences.
• Proven experience in designing and delivering complex, multi-system integration solutions for large enterprise clients.
• Ability to travel as required to meet with customers and attend industry events.
• Security protocols (OAuth, SAML, JWT)
• Bachelor's degree in Computer Science, Engineering, or a related field; Master's degree preferred.

Working conditions

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