Hexagon (SPIN/SPEL/SPID/S3D) - Application Administrator at Hatch in Gurugram, Haryana, India | Kablio

Role

Description

technical support

ticket management

api integration

system monitoring

application updates

troubleshooting

Provide technical support Hexagon software components in a complex mission critical environment
Maintain application configuration documentation
Identify proactive solutions for recurring technology occurrences to benefit the business
Work on and close out tickets in the Hatch Zendesk System
Undertake integration between various systems using available API's and web services
Identify and resolve medium to highly complex production problems for support of applications
Provision of 1st Level Application Support. For example, user administration or project set-up issues
Maintain current knowledge of relevant technologies as assigned
Manage, support, and resolve complex software, vendor and proprietary technical issues
Collaborate on exciting projects to develop innovative solutions
Work closely with application development teams and vendors to tune and troubleshoot applications
Adhere to standards and processes for systems in Hatch
Lead and participate in efforts to implement application updates to include upgrades, patches and new releases
Manage your assigned ticket queue.
Display and execute logical and complex troubleshooting methods
Collaborate and interact with various stakeholders including the ICT team
Lead and participate in efforts to develop and implement processes for application and system monitoring

Requirements

3-5 years

application admin

process automation

hexagon

bachelor's

problem solving

Minimum 3-5 years’ experience in the Information Technology field
3 years hands-on experience in application administration and operational systems support (day to day operations including installation, upgrade, configuration, trouble shooting, debugging, patching)
Experience in process automation, best practice approach, technology efficiency, and effectiveness
Demonstrated soft skills required such as presentation of ideas and ability to clearly articulate the concepts to senior management
Excellent verbal, written communication and ability to work well with others
Demonstrated ability to be the subject matter expert in supporting, maintaining, and administering complex applications
Willing to work after hours as part of a global team
Experience with at least one of the following Hexagon platforms:
Ability to effectively interface with technical and nontechnical staff at all organizational levels
Understand software and hardware requirements of varied departmental systems
Bachelor’s degree and equivalent combination of education, training or work experience
Understand the workflow and process requirements of complex application systems
Excellent problem solving/analytical skills and knowledge of analytical tools

Benefits

Flexible work environment
Long term career development

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 1955

Year of Establishment

The company was established in 1955, marking the beginning of its engineering journey.

70+ Offices

Global Presence

Operates with over 70 offices, supporting projects worldwide.

Began as a small civil-engineering firm and expanded into metallurgy under its namesake leader.
Now employee-owned and independent, it has grown through strategic acquisitions of engineering firms across North America and beyond.
Offers end-to-end services—from concept and feasibility through design, construction management, and operations—in key sectors.
Projects include heavy industrial and mining operations, hydropower tunnels, green-steel plants, and rail & transit infrastructure.
Specialises in multidisciplinary engineering disciplines including structural, mechanical, civil, piping, electrical, and process design.
Known for integrating advanced tools like 3D parametric design, simulation, CFD, and proprietary Hatch software in project delivery.
Milestones include delivering North America’s Niagara Tunnel Project and pioneering high-current AP60 aluminium smelting pots.
Combines local insight with global expertise to support projects in over 150 countries.

Culture + Values

We believe in people, the power of diverse perspectives, and the value of collaboration.
We are committed to solving some of the world’s most complex challenges and creating sustainable solutions.
We focus on fostering a culture of trust and respect where all individuals are empowered to contribute their best work.
We embrace a growth mindset, prioritizing continuous learning and development.
We celebrate innovation, creativity, and an entrepreneurial spirit.

Environment + Sustainability

2050 Target

Net Zero Emissions Commitment

Committed to achieving net zero emissions, enhancing environmental resilience and reducing global impacts.

Works towards sustainable solutions, helping clients in energy, water, and infrastructure sectors.
Integrates sustainable practices in operations, focusing on renewable energy and circular economy principles.
Involved in large-scale projects to reduce greenhouse gas emissions and build environmental resilience.

Inclusion & Diversity

By 2030

Gender Balance Goal

Aims to achieve equal representation of women and men in leadership roles.

Promotes a culture of inclusion, where diverse backgrounds and perspectives are valued.
Has set clear targets for improving gender representation and inclusion within the workforce.
Reports on its progress towards diversity and inclusion through transparent metrics, focusing on increasing gender diversity at all levels.

Articles

Careers at Hatch

Hatch Projects

Hatch Insights

Role

Description

technical support

ticket management

api integration

system monitoring

application updates

troubleshooting

Provide technical support Hexagon software components in a complex mission critical environment
Maintain application configuration documentation
Identify proactive solutions for recurring technology occurrences to benefit the business
Work on and close out tickets in the Hatch Zendesk System
Undertake integration between various systems using available API's and web services
Identify and resolve medium to highly complex production problems for support of applications
Provision of 1st Level Application Support. For example, user administration or project set-up issues
Maintain current knowledge of relevant technologies as assigned
Manage, support, and resolve complex software, vendor and proprietary technical issues
Collaborate on exciting projects to develop innovative solutions
Work closely with application development teams and vendors to tune and troubleshoot applications
Adhere to standards and processes for systems in Hatch
Lead and participate in efforts to implement application updates to include upgrades, patches and new releases
Manage your assigned ticket queue.
Display and execute logical and complex troubleshooting methods
Collaborate and interact with various stakeholders including the ICT team
Lead and participate in efforts to develop and implement processes for application and system monitoring

Requirements

3-5 years

application admin

process automation

hexagon

bachelor's

problem solving

Minimum 3-5 years’ experience in the Information Technology field
3 years hands-on experience in application administration and operational systems support (day to day operations including installation, upgrade, configuration, trouble shooting, debugging, patching)
Experience in process automation, best practice approach, technology efficiency, and effectiveness
Demonstrated soft skills required such as presentation of ideas and ability to clearly articulate the concepts to senior management
Excellent verbal, written communication and ability to work well with others
Demonstrated ability to be the subject matter expert in supporting, maintaining, and administering complex applications
Willing to work after hours as part of a global team
Experience with at least one of the following Hexagon platforms:
Ability to effectively interface with technical and nontechnical staff at all organizational levels
Understand software and hardware requirements of varied departmental systems
Bachelor’s degree and equivalent combination of education, training or work experience
Understand the workflow and process requirements of complex application systems
Excellent problem solving/analytical skills and knowledge of analytical tools

Benefits

Flexible work environment
Long term career development

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 1955

Year of Establishment

The company was established in 1955, marking the beginning of its engineering journey.

70+ Offices

Global Presence

Operates with over 70 offices, supporting projects worldwide.

Began as a small civil-engineering firm and expanded into metallurgy under its namesake leader.
Now employee-owned and independent, it has grown through strategic acquisitions of engineering firms across North America and beyond.
Offers end-to-end services—from concept and feasibility through design, construction management, and operations—in key sectors.
Projects include heavy industrial and mining operations, hydropower tunnels, green-steel plants, and rail & transit infrastructure.
Specialises in multidisciplinary engineering disciplines including structural, mechanical, civil, piping, electrical, and process design.
Known for integrating advanced tools like 3D parametric design, simulation, CFD, and proprietary Hatch software in project delivery.
Milestones include delivering North America’s Niagara Tunnel Project and pioneering high-current AP60 aluminium smelting pots.
Combines local insight with global expertise to support projects in over 150 countries.

Culture + Values

We believe in people, the power of diverse perspectives, and the value of collaboration.
We are committed to solving some of the world’s most complex challenges and creating sustainable solutions.
We focus on fostering a culture of trust and respect where all individuals are empowered to contribute their best work.
We embrace a growth mindset, prioritizing continuous learning and development.
We celebrate innovation, creativity, and an entrepreneurial spirit.

Environment + Sustainability

2050 Target

Net Zero Emissions Commitment

Committed to achieving net zero emissions, enhancing environmental resilience and reducing global impacts.

Works towards sustainable solutions, helping clients in energy, water, and infrastructure sectors.
Integrates sustainable practices in operations, focusing on renewable energy and circular economy principles.
Involved in large-scale projects to reduce greenhouse gas emissions and build environmental resilience.

Inclusion & Diversity

By 2030

Gender Balance Goal

Aims to achieve equal representation of women and men in leadership roles.

Promotes a culture of inclusion, where diverse backgrounds and perspectives are valued.
Has set clear targets for improving gender representation and inclusion within the workforce.
Reports on its progress towards diversity and inclusion through transparent metrics, focusing on increasing gender diversity at all levels.

Articles

Careers at Hatch

Hatch Projects

Hatch Insights