Client Sales Consultant (Automatic Doors)

Description

• Collaborate with service and technical teams to ensure timely resolution of client issues and seamless delivery of contracted services.
• Educate clients on new product offerings, software updates, and industry trends that may benefit their operations.
• Serve as a trusted advisor to clients by understanding their facility needs and recommending integrated solutions in building automation, access control, video surveillance, intercoms, and automated entry systems.
• Create and present solution-focused PowerPoint decks tailored to vertical markets such as schools, retail, energy, and healthcare.
• Track and report on client retention metrics, renewal rates, and upsell performance as part of the weekly sales pipeline report.
• Work closely with marketing to develop targeted campaigns and collateral for automation and security solutions.
• Monitor client satisfaction through surveys, feedback loops, and informal check-ins, escalating concerns as needed to ensure resolution.
• Proactively identify opportunities to expand service agreements, introduce new technologies, or optimize existing systems (e.g., access control, IP cameras, intercoms, automatic doors).
• Maintain detailed records of client interactions, service history, and renewal timelines in CRM to support proactive engagement and retention strategies.
• Develop and deliver customized proposals and scopes of work that clearly outline system capabilities, integration points, and service benefits.
• Provide weekly updates on sales activities, pipeline status, and client feedback.
• Serve as the primary point of contact for an assigned portfolio of service clients, ensuring consistent satisfaction and long-term loyalty.
• Conduct site visits and consultations to assess client environments and propose service enhancements.
• Conduct regular account reviews and site visits to assess system performance, identify service needs, and recommend upgrades or enhancements.
• Coordinate with project managers to ensure smooth handoff and execution of sold projects, including scope reviews and site meetings.
• Collaborate with engineering and project management teams to ensure proposals are technically sound and aligned with client expectations.
• Build and maintain long-term relationships with facility managers, engineers, and contractors.

Requirements

• Background in construction or technical sales: Experience in commercial IT solutions or software sales is preferred, but we are open to those with related backgrounds such as construction, engineering, or AV industry sales.
• Entrepreneurial spirit: You possess an entrepreneurial drive and initiative, willing to navigate the challenges of a longer sales cycle and manage complex projects.
• Education: Associate’s degree or higher preferred. Relevant sales experience may substitute for formal education.
• Strong communication skills: Ability to communicate effectively both internally and externally with clients and partners.
• Experience in estimating: Ability to develop and present competitive bids.
• Proven sales track record: Experience managing a sales pipeline of 1-12 months and successfully closing large deals.
• Driver's License required: Must be willing to travel locally to meet clients and manage sales territory.
• Technical acumen: Comfortable with software like Excel, Word, and PowerPoint to create and present compelling business proposals.
• Relationship builder: Strong ability to build and maintain relationships with key decision-makers, such as CIO, IT Directors, Operations Director, Maintenance Director.
• Construction knowledge (preferred): Knowledge of the IT solutions industry is highly desirable, as it will allow you to build relationships faster.

Benefits

• Comprehensive Health & Wellness: Enjoy premium health, dental, vision, and life insurance, along with 401(k), health savings accounts, flexible spending accounts, and employee assistance programs.
• Work-Life Balance: We offer paid time off, parental leave, and support a flexible work environment
• Financial & Career Growth: Benefit from cell phone reimbursement, a retirement plan, and plenty of opportunities for professional development.
• Ownership Mindset: Be part of a 100% employee-owned company where your success directly impacts your future.
• Base + commission pay range of $100 - $145K with unlimited commission earning potential.

Training + Development

Interview process

Visa Sponsorship

Security clearance