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Interesting Job Opportunity: Wattmonk Technologies - General Manager - IT Operations
Wattmonk Technologies
Lead tech-driven operations, automation and service delivery as GM of IT Operations.
5d ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Gurugram, Haryana, India
Office Full-Time
Company Size
321 Employees
Service Specialisms
Engineering Review Services
Solar Permit Packages
Site Survey App
Project Management
Consulting
Sector Specialisms
No specialisms available
Role
What you would be doing
kpi dashboards
audit documentation
automation solutions
workflow standardization
ai/ml integration
tool adoption
- Define, track, and improve KPIs using data analytics and dashboards.
- Maintain audit-ready documentation through digital tools.
- Ensure compliance with quality, data security, and regulatory requirements.
- Lead and manage day-to-day operations across client-facing delivery teams.
- Identify bottlenecks and implement automation-led solutions to scale delivery.
- Standardize workflows, drive continuous improvement, and enhance tech adoption across functions.
- Act as the bridge between Operations, Technology, and Business teams for end-to-end execution.
- Manage and coach mid-level managers and team leads; instill a performance-driven culture.
- Proactively manage escalations with real-time dashboards and reporting.
- Ensure technology-enabled workflows align with client requirements and quality standards.
- Ensure adherence to SLAs, TAT, and quality benchmarks.
- Champion adoption of workflow tools, CRMs, ticketing systems, RPA, and automation platforms to optimize processes.
- Collaborate with Product & Tech teams to implement AI/ML-driven solutions for process efficiency.
- Drive digitization of SOPs and ensure technology-first execution across delivery teams.
What you bring
stakeholder management
workflow automation
data dashboards
ai/ml
saas
p&l management
- Excellent stakeholder management and communication skills.
- Hands-on experience with workflow automation, CRM, RPA, ticketing, or digital platforms.
- Strong analytical skills with ability to build and interpret data dashboards.
- 7 to 10 years of experience in technology-enabled operations, SaaS, or service delivery environments
- Exposure to solar, energy tech, SaaS, or digital service operations.
- Knowledge of emerging technologies (AI, ML, cloud platforms) for operations optimization.
- Proven success in managing and scaling teams of 20 - 50+ with a technology-first approach.
- Experience managing P&L or large operational budgets.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
People also searched
Company
Overview
7,000 reviews
Processed Reviews
Project history includes over 7,000 engineering and planning reviews for solar installations.
24–48 hr turnaround
Fast Service Times
Maintains rapid service with design and permit drawing turnaround within 24–48 hours.
50 states served
US Coverage
Provides services to solar installers across all 50 US states.
- Headquartered in the US with operations in Singapore and India.
- Their proprietary machine‑learning tool “Zippy” semi‑automates single‑line and three‑line electrical and structural calculations.
- Typical projects span residential and commercial solar installations, delivering stamped plans and permit packages.
- They handle everything from site review to municipality submission and PTO applications, streamlining approvals.
- Their global footprint allows them to serve installers across multiple international regions.
24×7 Availability
Availability Policy
Ensures round-the-clock backend support for seamless client operations.
1:1 Project Managers
Client Support Ratio
Each client is assigned a dedicated project manager for personalized attention and coordination.
3-Step QA Process
Design Delivery Quality
Ensures high-quality design delivery through a rigorous three-step quality assurance process.
- Design creates culture. Culture shapes values. Values determine the future.
- High productivity
- Increased reliability
- Reduced operating costs
- Commitment to innovation (e.g., machine learning-based “Zippy” tool)
60 MW Delivered
Monthly Solar Projects
The company consistently delivers 60 MW of solar projects every month, showcasing its commitment to renewable energy development.
25 MW Managed
Projects Under 24/7 Care
A team of professionals manages 25 MW of solar projects monthly, ensuring round-the-clock customer assistance and project oversight.
15k Designs
AHJ Approvals
Over 15,000 AHJ designs have been successfully completed with an impressive 98.2%-98.3% approval success rate.
- Leverages automation to minimize rework and material waste in solar design processes.
- A tool completes electrical and structural calculations in just 2 hours.
- Employs a site-survey app to capture data in a single visit, eliminating the need for repeated site visits.
- Incorporates LIDAR and shade analysis in sales proposals to ensure optimal system performance.
- No publicly available DEI strategy or gender‑related statistics found
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